Tahlia Morritt
Halls Head,WA
Summary
Management professional with over five years of experience in retail and hospitality, consistently achieving sales targets and improving customer satisfaction. Proven leadership skills in building high-performing teams and optimizing daily operations. Expertise in ensuring compliance with industry standards and enhancing operational efficiency.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Shift Manager
Aldi
Halls Head, Australia
10.2023 - 10.2026
- Consistently delivered strong performance in fast-paced, high-volume retail environment.
- Drove sales by exceeding KPIs for efficiency, stock control, and customer service.
- Managed daily store operations, ensuring effective opening/closing procedures and accurate cash handling.
- Developed high-performing team through targeted coaching, training, and performance management.
- Delegated tasks to team members according to skills and workload requirements.
- Ensured compliance with WHS, food safety standards, and company policies.
- Adapted swiftly to evolving business needs and customer preferences.
Managing Bartender
Grey Hounds
Mandurah, Australia
11.2023 - 06.2025
- Oversaw opening and closing procedures, ensuring accurate cash management and secure bank deposits.
- Adhered to state regulations for responsible alcohol service.
- Prepared alcoholic and non-alcoholic beverages according to established recipes.
- Resolved customer complaints promptly and courteously, leading to improved customer retention.
- Monitored customer orders and communicated them efficiently to kitchen staff.
- Guided customers in product selection and addressed inquiries, contributing to a personalized service experience.
Customer Service Officer APS3-4
Services Australia ‘Centrelink’
Traralgon, Australia
06.2022 - 08.2023
- Delivered front-line customer service through face-to-face, phone, and digital channels.
- Managed complex customer interactions with professionalism and empathy, ensuring confidentiality and fostering trust.
- Assessed customer situations to deliver accurate information on payment services and entitlements, enhancing customer understanding.
- Processed claims applications and updates in compliance with government legislation.
- Verified documentation and maintained accurate records within government systems.
- Applied relevant legislation and policy to make informed decisions and escalate issues.
- Met productivity, quality, and compliance standards in a high-volume environment, contributing to overall service effectiveness.
- Ensured strict adherence to privacy, security, and ethical standards.
Housekeeping Supervisor
Century Inn Hotel
Traralgon, VIC
01.2021 - 06.2023
- Supervised daily housekeeping operations to uphold cleanliness standards across hotel facilities.
- Trained and mentored housekeeping staff on best practices and safety protocols to enhance service quality.
- Inspected guest rooms and common areas for quality control and compliance with established standards.
- Managed inventory of cleaning supplies and equipment to ensure operational efficiency.
- Maintained detailed records of room assignments, special guest requests, and occupancy status.
, Minnesota
Client Support Worker
Just Better Care Mandurah
07.2025 - 10.2026
- Supported clients with in-home personal care aligned to Just Better Care plans.
- Assisted with meal preparation, domestic tasks, and daily living routines.
- Provided transport support to appointments, errands, and community activities.
- Completed medication prompts and safety checks within Just Better Care services.
- Engaged client in physical and mental activities to sustain quality of life.
- Counseled clients to help each understand and overcome personal, social and behavioral problems.
- Encouraged client participation in recreational activities designed to promote physical activity and socialization opportunities.
Education
Year 11 Qualification - Mathematics, General English, Outdoor Education, Science
Traralgon College
Traralgon, VIC01-2019
Skills
- Sales goal achievement
- Sales forecasting
- Operational planning
- Customer relationship management
- Inventory management
- Data entry and reporting
- Performance evaluation
- Team collaboration
- Effective communication
- Conflict resolution
- Attention to detail
Certification
- National Disability Insurance Scheme (NDIS)
- Cardiopulmonary Resuscitation (CPR)
- First Aid Certificate
- Childcare First Aid Certificate
- Working With Children Check (WWC)
- Medication Management and Administration
- Hand Hygiene & Basic of Infections
Timeline
Client Support Worker
Just Better Care Mandurah
07.2025 - 10.2026
Managing Bartender
Grey Hounds
11.2023 - 06.2025
Shift Manager
Aldi
10.2023 - 10.2026
Customer Service Officer APS3-4
Services Australia ‘Centrelink’
06.2022 - 08.2023
Housekeeping Supervisor
Century Inn Hotel
01.2021 - 06.2023
Year 11 Qualification - Mathematics, General English, Outdoor Education, Science
Traralgon College