Tahlia Paget
Mackay,QLD
Summary
Seasoned Senior Childcare Worker with a proven track record at Grandmas Place Sarina, adept in curriculum planning and parent-teacher communication. Excelled in building community trust and managing administrative tasks, enhancing operational efficiency. Skilled in conflict resolution and Microsoft Office, ensuring high-quality customer service and effective lesson development.
Overview
10
10
years of professional experience
Work History
Senior Educator
Grandmas Place Sarina
04.2020 - Current
- Developed an understanding of policies, procedures and regulations and implemented them at a senior level to the team.
- Built strong and trusting relationships with the community, families, co-workers and children
- Worked collaboratively with the team to achieve team and individual goals throughout the year.
- Used a online programming system to develop lesson plans for the children
- Handled daily administrative tasks efficiently to minimize time away from children
- Worked with families to navigate various situations and responded promptly to inquiries from parents and guardians
Senior Educator
St Nicholas Early Education
01.2016 - 04.2020
- Developed an understanding of policies, procedures and regulations and implemented them at a senior level to the team.
- Built strong and trusting relationships with the community, families, co-workers and children
- Worked collaboratively with the team to achieve team and individual goals throughout the year.
- Used a online programming system to develop lesson plans for the children
- Handled daily administrative tasks efficiently to minimize time away from children
- Worked with families to navigate various situations and responded promptly to inquiries from parents and guardians
Customer Service Representative Christmas Casual
Micheal Hill Jewellers
01.2014 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma of Education - Early Childhood Education
Kath Dickson Childcare
QLD10.2022
High School Diploma -
St Catherine's Catholic Collage
Singleton12.2015
Skills
- Parent-Teacher Communication
- Team Collaboration
- Microsoft Office
- Conflict Resolution
- Documentation And Reporting
- Recordkeeping requirements
- Curriculum Planning
- Customer Service
- Money handling abilities
- Complaint Handling
- Payment Processing
- Call Management
Timeline
Senior Educator
Grandmas Place Sarina
04.2020 - Current
Senior Educator
St Nicholas Early Education
01.2016 - 04.2020
Customer Service Representative Christmas Casual
Micheal Hill Jewellers
01.2014 - 12.2016
Diploma of Education - Early Childhood Education
Kath Dickson Childcare
High School Diploma -
St Catherine's Catholic Collage
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