Tahlia Pitt
Hillier,SA
Summary
Highly skilled and enthusiastic professional with more than 9 years of dental experience assisting and managing operations in patient-centric medical offices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Practice Manager
My Family Dental
01.2023 - 12.2023
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Trained newly hired team members on practice procedures and computer system.
- Communicated with patients, ensuring that medical information was kept private.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed a team of 6 dentists and 9 dental assistants across two work sites.
- Strived to meet monthly/weekly/daily KPI's
Senior Dental Assistant
Absolutely Dental
04.2021 - 12.2022
- Improved patient satisfaction by providing exceptional dental care and maintaining a comfortable environment.
- Assisted dentists in complex procedures, ensuring high-quality results and reduced treatment time.
- Enhanced team efficiency by organizing dental instruments and equipment for easy access during procedures.
- Streamlined appointment scheduling, resulting in increased daily patient capacity and reduced wait times.
- Ensured compliance with OHS regulations through diligent sterilization and disinfection of dental instruments and equipment.
- Maintained accurate patient records, streamlining administrative processes and enhancing the overall quality of care provided.
- Provided compassionate chairside assistance during treatments, alleviating patient anxiety and improving their experience at the clinic.
- Provided care and assistance to patients under the effects of IV Sedation and General Anaesthetic.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Senior Dental
North Adelaide Dental Care
02.2019 - 04.2021
- Improved patient satisfaction by providing exceptional dental care and maintaining a comfortable environment.
- Assisted dentists in complex procedures, ensuring high-quality results and reduced treatment time.
- Enhanced team efficiency by organizing dental instruments and equipment for easy access during procedures.
- Streamlined appointment scheduling, resulting in increased daily patient capacity and reduced wait times.
- Ensured compliance with OHS regulations through diligent sterilization and disinfection of dental instruments and equipment.
- Maintained accurate patient records, streamlining administrative processes and enhancing the overall quality of care provided.
- Provided compassionate chairside assistance during treatments, alleviating patient anxiety and improving their experience at the clinic.
- Provided care and assistance to patients under the effects of IV Sedation and General Anaesthetic.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Clinical Co-Ordinator
Oral Rehabilitation And Implant Specialist Centre
11.2016 - 02.2019
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Built strong relationships with patients and families for optimized care satisfaction.
- Supervised and managed daily activities of clinical team consisting of dentists and dental assistants.
- Created weekly schedules for dental assistants, taking into account sick days and vacation time.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all dental supplies and kept check on inventory levels.
- Processed patient accounts using medical insurance through HICAPS and/or taking payments via EFTPOS
Trainee/OPS 2 Dental Assistant
Central Adelaide Local Health Network, SA Health
02.2015 - 11.2016
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Restocked inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
Checkout Operator/Store Assistant
Drake Foodland
08.2011 - 02.2015
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Consistently met or exceeded daily sales goals through accurate cash handling and efficient transactions.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Promoted store loyalty programs to increase customer engagement and retention rates.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted customers with locating store products and searched product availability online.
- Attended to customer needs, questions and complaints.
Education
Certificate III in Dental Assisting
TAFE SA
South Australia 2015
Certificate III in Health Administration
TAFE SA
South Australia2014
Certificate II in Business
TAFE SA
South Australia2013
Skills
- Dental knowledge
- Practice management
- Team leadership
- Supplies Ordering
- New Hire Training
- Practice Management
- Staff Management
- Customer service
- Decision-making
- Organizational skills
- Problem-solving
Hobbies
- Baking/Cooking
- Spending time with family and friends
- Reading
- Fitness
References
References available upon request.
Timeline
Practice Manager
My Family Dental
01.2023 - 12.2023
Senior Dental Assistant
Absolutely Dental
04.2021 - 12.2022
Senior Dental
North Adelaide Dental Care
02.2019 - 04.2021
Clinical Co-Ordinator
Oral Rehabilitation And Implant Specialist Centre
11.2016 - 02.2019
Trainee/OPS 2 Dental Assistant
Central Adelaide Local Health Network, SA Health
02.2015 - 11.2016
Checkout Operator/Store Assistant
Drake Foodland
08.2011 - 02.2015
Certificate III in Dental Assisting
TAFE SA
Certificate III in Health Administration
TAFE SA
Certificate II in Business
TAFE SA
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