Tahlia Robinson
Canberra,ACT
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Queanbeyan Leagues Club
04.2022 - Current
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Kept cafe in full compliance with health code standards.
Receptionist
Dr Sarah Broderick - Gynaecologist
11.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Store Manager
Mrs Kim's Cafe
07.2021 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Crew Trainer
Red Rooster
07.2019 - 09.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Saint Mary Mackillop Colleges
Canberra, ACTDiploma of Legal - Legal Studies
CIT Canberra
Canberra, ACT04.2024
Skills
- Market Tracking
- Team Recruitment
- Operational Efficiency
- Public Relations
- Cafe Operations Management
- Collaborating with Team Members
- Restaurant Operation
- Timesheet Organization
Certification
First Aid Certificate
RSA Certificate
RSG Certificate
First Aid Cerificate
Diverse Training Concepts
Timeline
Cafe Supervisor
Queanbeyan Leagues Club
04.2022 - Current
Receptionist
Dr Sarah Broderick - Gynaecologist
11.2021 - 01.2022
Store Manager
Mrs Kim's Cafe
07.2021 - 12.2021
Crew Trainer
Red Rooster
07.2019 - 09.2021
High School Diploma -
Saint Mary Mackillop Colleges
Diploma of Legal - Legal Studies
CIT Canberra
First Aid Certificate
RSA Certificate
RSG Certificate
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