Summary
Overview
Work History
Education
Skills
Checks
Timeline
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Tahlia Salafia

Summary

Empathetic, kind and patient individual with a passion for wanting to work with youth and creating positive environments. Committed to making meaningful impact through mentorship and supportive guidance.



Overview

10
10
years of professional experience

Work History

Volunteer

Roundabout Canberra
10.2023 - Current
  • Effectively and efficiently sort through and safety checking donations, ranging from clothes, toys, prams, baby carriers etc.
  • Excellent can do attitude, always taking on board challenging tasks that most people avoid.
  • Always doing the work with a positive can do attitude.
  • Assisting other volunteers when needed.
  • Participating in other volunteer events on behalf of Roundabout, such a Floriade and the Christmas Giving Machine.
  • Always eager to learn new things.
  • Positive bright attitude.

Bartender

The George Harcourt Inn
06.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

professionally, ensuring swift resolution and maintaining positive relationships.

  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bartender

The Baso
01.2016 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to help create a warm welcoming environment.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Handled customer conflict in a safe and respectful manor.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Great crisis management, able to think quick on my feet and solve situations that present themselves promptly, creatively and to the point.
  • Ability to work well under pressure and in fast paced environments.
  • effective and efficient multi-tasking skills.
  • Ability to learn quickly and always eager to learn new things.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bartender

Uni Pub
09.2014 - 08.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Certificate IV - Community Services

Canberra Institute of Tech
Canberra, ACT
12-2024

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Relationship building
  • Empathetic and compassionate
  • Open minded
  • Patient
  • Conflict resolution

Checks

Working With Vulnerable people (WWVP): Pending

Application has been submitted 19/12/2024

Police Check: Pending

Application submitted 19/12/2024


Timeline

Volunteer

Roundabout Canberra
10.2023 - Current

Bartender

The George Harcourt Inn
06.2022 - 09.2023

Bartender

The Baso
01.2016 - 12.2022

Bartender

Uni Pub
09.2014 - 08.2015

Certificate IV - Community Services

Canberra Institute of Tech
Tahlia Salafia