TAHLIA SHIPARD
Gold Coast,QLD
Summary
People-orientated and self-motivated assistant manager eager to expand horizons. Seeking an opportunity to apply my real estate training and successful customer service background to a real estate career.
Overview
5
5
years of professional experience
Work History
Assistant Manager - Retail
Just Jeans
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Receptionist
Lexus
02.2019 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Retail Assistant - Part Time
Just Jeans
05.2021 - 11.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Education
Sales Person Registration -
Entry Education
High School Diploma -
Southport State High School
Southport, QLD11.2019
Diploma Of Business -
Southport State High School
Southport, QLD10.2019
Skills
- Customer Service
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Customer rapport
- Money handling
Timeline
Assistant Manager - Retail
Just Jeans
11.2023 - Current
Retail Assistant - Part Time
Just Jeans
05.2021 - 11.2023
Receptionist
Lexus
02.2019 - 11.2023
Sales Person Registration -
Entry Education
High School Diploma -
Southport State High School
Diploma Of Business -
Southport State High School