Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAHLIA SHIPARD

Gold Coast,QLD

Summary

People-orientated and self-motivated assistant manager eager to expand horizons. Seeking an opportunity to apply my real estate training and successful customer service background to a real estate career.

Overview

5
5
years of professional experience

Work History

Assistant Manager - Retail

Just Jeans
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Receptionist

Lexus
02.2019 - 11.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Retail Assistant - Part Time

Just Jeans
05.2021 - 11.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Education

Sales Person Registration -

Entry Education

High School Diploma -

Southport State High School
Southport, QLD
11.2019

Diploma Of Business -

Southport State High School
Southport, QLD
10.2019

Skills

  • Customer Service
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Employee Scheduling
  • Customer rapport
  • Money handling

Timeline

Assistant Manager - Retail

Just Jeans
11.2023 - Current

Retail Assistant - Part Time

Just Jeans
05.2021 - 11.2023

Receptionist

Lexus
02.2019 - 11.2023

Sales Person Registration -

Entry Education

High School Diploma -

Southport State High School

Diploma Of Business -

Southport State High School
TAHLIA SHIPARD