Tahlia Sweeney
Craigieburn,Victoria
Summary
To develop a career and gain valuable experience within the retail and customer service industries. Motivated Recreation Supervisor with experience developing and implementing activities for patrons. Created work schedules for staff and event schedules for patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Jump Mickleham
09.2023 - Current
- Doing rosters
- managing employees
- managing staff
- taking enrolments
- interacting with customers
Swim teacher
MARLIN SWIM SCHOOL
11.2022 - 09.2023
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Swim Teacher
State Swim
01.2021 - 09.2023
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Kitchen Assistant/Kitchen Hand
ATLANTIC GROUP
11.2021 - 08.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service / Sales
BEST AND LESS - CRAIGIEBURN
11.2020 - 03.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Customer Service
VHM BROS - CRAIGIEBURN
07.2021 - 11.2021
Customer Service
HUNGRY JACKS - ROXBURGH PARK
11.2020 - 06.2021
Customer Service / Sales
BAKERS DELIGHT - CRAIGIEBURN
08.2020 - 12.2020
Education
VCE
Ave Maria College Year 12 VCE
Essendon, VIC10.2023
Cert IV Tertiary Prep (Bus) (2345) - Business
RMIT University
Melbourne, VIC10.2023
Certificate III Sport And Recreation - Sport And Recreation
Ave Maria College
Aberfeldie, VIC10.2022
Skills
- Customer Service
- Staff Management
- Sales Strategies
- Sales and Marketing
- Pivot Tables
- Records Maintenance
- Employee Scheduling
- Strategic Planning
- Rostering
- Goals and Performance
- Cost Control
- Budgeting and Cost Control
- Sales Growth
- Hiring and Training
- Customer Service Management
- Coaching and Mentoring
Personal Qualities
- Able to work independently
- Thoughtful of others rights
- Able to follow instructions
- Polite, friendly and well groomed
- Respectful of other people's values, beliefs and cultures
- Trustworthy, reliable and ready to assist others.
- Excellent team member with sound communication skills
- Able to set a goal and achieve it
- Respectful to peers
- Excellent initiative in a work environment
- Hardworking and committed to completing set tasks.
- Enthusiastic to learn new skills
- Always willing to give a helping hand
- Excellent organisational and time management skills
- Committed to achieving targets set by my employer
References
- Mr. Tony Black, U12 Girls Softball Coach, School Sports Victoria, 0412 228 359
- Ms. Shannon Smith, Head Umpire, Sunbury Softball Association, 0412 563 605
School Achievements
- Received Ave Maria College Elite Performer Award in recognition of participation in Softball at an International Level
- Placed 3rd in the School Cooking Competition called 'Bowls Baby'
- Active Team Member of schools Softball, Football, Soccer, Indoor Soccer and Indoor Cricket teams
Sporting Achievements
- Representative of Victoria U12 Girls Softball Team (Softball Victoria) in 2015
- Representative of Victoria U12 Girls Softball Team (School Sport Victoria) from 2015-2017
- Representative of Victoria U15 Girls Softball Team (Softball Victoria) in 2018
- Representative of Australia U15 Girls Softball Team (Softball Australia) in 2019
- Representative of Victoria U17 Girls Softball Team (School Sport Victoria) in 2020
- Craigieburn Eagles Softball Club U16 Best & Fairest in 2021
- Craigieburn Eagles Softball Club Junior Club Person of the Year in 2021
- Representative of Victoria U18 Women’s Softball Team (Softball Victoria) in 2022
- Representative of Victoria U18 Women’s Softball Team (Softball Victoria) in 2023
- Representative of School Sports Victoria U18 Softball Team (SSV) in 2023
Certificates And Accreditations
- Successfully completed and obtained Bronze Medallion (Swimming/Lifesaving) in 2017
- Successfully obtained Level 1 National Softball Umpire Accreditation in 2018
- Currently training to obtain EDFL Football Umpire Accreditation in 2020
- Successfully completed Level 1 Barista Accreditation in 2021
- Successfully completed and obtained First Aid Certificate in 2021
- Successfully obtained Boat and Personal Watercraft License in 2021
- Successfully obtained Vic Roads Learners Permit in 2021
- Successfully obtained swimming and water safety teacher SISSS00112 in 2022
Hobbies And Interests
- Meeting new people
- Spending time with family and friends
- Softball and Swimming
- Watching sport events
- Caring for Animals, including a variety of dogs I own.
Personal Information
Date of Birth: 08/18/05
Certification
- Certificate III Sport & Recreation
- CPR and First Aid Certificate
- SISS00112 Swimming and Water Safety Teacher
- Certificate IV Business Tertiary Preparation
Timeline
Assistant Store Manager
Jump Mickleham
09.2023 - Current
Swim teacher
MARLIN SWIM SCHOOL
11.2022 - 09.2023
Kitchen Assistant/Kitchen Hand
ATLANTIC GROUP
11.2021 - 08.2023
Customer Service
VHM BROS - CRAIGIEBURN
07.2021 - 11.2021
Swim Teacher
State Swim
01.2021 - 09.2023
Customer Service / Sales
BEST AND LESS - CRAIGIEBURN
11.2020 - 03.2023
Customer Service
HUNGRY JACKS - ROXBURGH PARK
11.2020 - 06.2021
Customer Service / Sales
BAKERS DELIGHT - CRAIGIEBURN
08.2020 - 12.2020
VCE
Ave Maria College Year 12 VCE
Cert IV Tertiary Prep (Bus) (2345) - Business
RMIT University
Certificate III Sport And Recreation - Sport And Recreation
Ave Maria College
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