Tahlia Walding
Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Stay At Home Mum
Self Employed
Wellard, WA
04.2015 - Current
- primary caregiver for 2 children (currently 9 &4 years old).
- established routines to aid in achieving a more relaxed home environment where possible whilst also striving to make sure needs all met and kids are happy and healthy.
- budgeting all household expenses and general finance management from meal planning for 2 children and 1 adult, daily household running cost utilities and upkeep to education costs and vehicle upkeep.
- soley responsible for maintaining a house (both interior and exterior upkeep) and keeping & presenting the property to a high standard for quarterly rental inspections (9years of tenancy at current home)
- maintaining a good level of communication with kids Father to share all important information relevant to and imperative in co-parenting as well as we possibly can.
Consultant and Coordinator
Spotlight Bunbury
Bunbury, WA
10.2012 - 11.2013
- Coordinate the in store running of custom made curtains and blinds department.
- Tending to walk in customers bringing in their own measurements, completing all relevant paperwork with client, processing payments and orders.
- Entering all ordering specifications and measurements from manual ordering forms onto electronic worksheets to be sent to various manufacturers.
- Checking on progress of orders with manufacturers daily and following up on any delays to give any updates and feedback to customers regarding their orders and estimated time of arrival in store, updating customer files accordingly.
- Maintaining an organised and tidy storage space for large quantities and large sized products until pickup by the customer or scheduled installation.
- Checking weekly invoices completed and handed in contract fitter and lodging pay sheet to accounts department for payment.
- Keeping in store displays and samples up to date for ease of customer viewing using daily intranet updates to introduce new samples and discard lines no longer available for selection.
- Onsite measure and quote when required
In home visit (when required) to tend to customers who may be unhappy with finished products and to solve problems where possible. - Keeping appropriate spreadsheets and sales records for emailing to custom made head office department on a monthly basis.
- Weekly sales meetings in store with both, store manager and department manager as well as on road consultant to discuss any issues and general running of custom made department.
Administrative Assistant
SRH Transport
Picton, WA
03.2011 - 08.2012
- Answering incoming call for two businesses and connecting to appropriate person, taking customer limestone block orders and delivery details, taking details for pickup and/or delivery orders and answering any pricing or product queries directly or in call back form.
- Receiving, processing and placing orders for stock and/or upcoming job details.
- Liaising with management to keep an accurate record of blocks /stock being delivered to large or ongoing jobs to ensure invoicing is accurate and customer order is filled effectively and in a timely manner.
- Communicating with local builders to co-ordinate delivery and onsite placement of housing bricks to site adhering to the builders schedule (basic brick product knowledge)
- Front desk customer service for walk in customers, visitors and general clients.
- Use of QuickBooks for producing invoices, receiving payments, employee timekeeping and pay records, customer contact details and account information and notes.
- Data entry of any /all transaction/ job details into client invoices for 2 businesses
Time sheet processing: calculating hours and appropriate tax amount to determine employee gross and net wage. - Establishing and maintaining hard copies and/or files for new employees, companies requiring hard copies of documents at month end, vehicle registration, permits and completed maintenance records.
- Producing and maintaining up to date contact details of both employees and suppliers and any important contacts for our head office to be issued at all 4 offices to be utilized by office staff and management.
- Microsoft Excel Spread Sheet creation and maintenance. E.g. Vehicle logs, Fuel card location, monthly run sheets for entire fleet, employee medical renewal date, vehicle registration renewals, permit renewals etc.
- Mailing lists created and kept up to date for both existing and potential clients and action list for canvasing for new clients and to inform existing clients and customers of any changes or relevant information.
- Frequent Use of Microsoft Outlook, email used for communication with potential and existing customers. Outlook also used for important reminders and general time management of any task current and upcoming.
- Ensuring all office paperwork is available and on hand when required e.g. new employee paperwork packs, vehicle maintenance request sheets, weekly employee timesheets, safety booklets and forms to be signed if/when required for entry to restricted work sites.
- Drafting of customer or employee letters or updates, set up letter requesting up to date contact information from all present customers and suppliers sent using mail merge, established an introduction letter for potential clients used when canvasing for new customers.
- Visual proofing of month end invoice and statements, enveloping, stamping and postage.
Money handling and EFTPOS machine usage.
Barrister
Zen Coffee Lounge
Busselton, WA
07.2010 - 12.2010
- Customer Service.
- Use of till and EFTPOS.
- Cash handling.
- Food cooking and preparation and presentation.
- Cleaning of all shop areas.
- Coffee and tea service.
- Complete Coffee machine operation and general upkeep.
Centrelink Call Centre (temping Position)
IPA (contracted to Centerlink Call Centre, Bunbury)
Bunbury, WA
05.2010 - 07.2010
- Accessing of Customers individual circumstances.
- Issuing of additional or appropriate claim forms.
- Dealing with customers from different cultural backgrounds.
- Using multiple screens whilst talking to customer and entering required information gathered from the caller.
- Granting or rejecting 'Newstart' claims based on the information gathered during the phone call.
- Making appropriate phone calls on behalf of Centrelink to complete the new claim process.
Barrister and Waitress
Aristos on the Waterfront
Bunbury, WA
03.2009 - 11.2009
- Customer Service.
- Food Handling.
- Alcoholic beverage service (actively demonstrating a Responsible service of alcohol following the state laws).
- Complete Coffee and tea service, preparation and presentation.
- Morning opening of café.
- Night closing of café (full clean).
- Cash handling and EFTPOS operation.
Estimator & Customer Liaison
Southwest Fencing and Balustrades
Bunbury, WA
03.2008 - 10.2008
- Customer liaison, providing clients with a high quality of service from initial contact to the close of the business transaction.
- On site measuring and contact with builders and clients.
- Quoting/ estimating for various types of fencing and balustrades to suit individual requirements.
- Revising previous quotes adjusting the price to accommodate material price increases.
- Advising client of options to suit their requirements.
- Ordering of stock upon acceptance of quotes.
Drawing up plans for the workshop prior to fabrication. - Supervising job fabrication and installation.
Contact with suppliers during the ordering process.
Education
High School Diploma -
TAFE WA
Bunbury WA01-2010
Cert 3 - Entertainment And Live Productions
TAFE WA
Bunbury01-2007
High School Diploma -
Australind Senior HIghschool
Australind WASkills
- Excellent customer service skills
- Well-developed written and verbal communication skills
- Computer literate – confident with the use of Microsoft Word, Excel, Switchboard, internet and email
- Efficient time management and organisational skills
- Adaptable to new technology and working environments
- Ability to work independently or in a team environment
- Able to work efficiently to deadlines or within time constraining situations
Certificates And Awards
- 2008, RSA, Responsible service of Alcohol Certificate
- 2007, Combined Insurance, Insurance Representatives License
References
References available upon request.
Timeline
Stay At Home Mum
Self Employed
04.2015 - Current
Consultant and Coordinator
Spotlight Bunbury
10.2012 - 11.2013
Administrative Assistant
SRH Transport
03.2011 - 08.2012
Barrister
Zen Coffee Lounge
07.2010 - 12.2010
Centrelink Call Centre (temping Position)
IPA (contracted to Centerlink Call Centre, Bunbury)
05.2010 - 07.2010
Barrister and Waitress
Aristos on the Waterfront
03.2009 - 11.2009
Estimator & Customer Liaison
Southwest Fencing and Balustrades
03.2008 - 10.2008
High School Diploma -
TAFE WA
Cert 3 - Entertainment And Live Productions
TAFE WA
High School Diploma -
Australind Senior HIghschool