Tahlia West
Mickleham,VIC
Summary
Compassionate Mental Health Support Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing client-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Currently hold a student registration with Australian Counselling Association (ACA) and Psychotherapy and Counselling Federation of Australia.
Overview
12
12
years of professional experience
Work History
Mental Health Support Worker
Donner Zander And Associates
11.2023 - Current
- Provided complex crisis intervention and stabilization to clients in psychological distress.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Provided clients with recommendations to community resources.
- Provided case management services to monitor client access to resources and services.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
Customer Service Cashier
Woolworth's Group
09.2011 - 12.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
EDV Hub Volunteer
Eating Disorders Victoria
03.2022 - 07.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualised counselling plans for clients to incorporate short-term and long-term goals.
- Communicated closely with counsellors to devise programs and activities based on developmental and academic levels.
- Acted as client advocate, to coordinate required services or resolve emergency problems in crisis situations.
- Conducted evaluations to help clients develop measurable treatment goals.
- Conducted assessments to determine progress and performance and reported findings to relevant authorities.
- I listened to clients' concerns and provided encouragement and support.
- Supported clients dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviours.
- Displayed sensitivity to the cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviours.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Organised clinical interventions and treatment plans for clients suffering from eating disorders.
- I responded to client calls and emails to answer questions about eating disorder groups, clinics, and services that are on offer.
- Place outbound client or client satisfaction calls to follow up on issues.
Education
Bachelor of Psychological Science And Counselling - Psychology / Counselling
Australian College of Applied Professions
Melbourne 05.2024
Bachelor of Design - Fashion Design
Whitehouse Institute Of Design
Melbourne 12.2017
High School Diploma -
Kolbe Catholic College
Melbourne, VIC12.2014
Skills
- Customer Assistance
- Team Collaboration
- Feedback Acceptance
- Client Advocacy
- Client Records Management
- Mental Health Support
- Database Management
- Team Leadership
- Adaptable and Flexible
- Relationship Building
- Training and Mentoring
- Reliable and Responsible
Timeline
Mental Health Support Worker
Donner Zander And Associates
11.2023 - Current
EDV Hub Volunteer
Eating Disorders Victoria
03.2022 - 07.2023
Customer Service Cashier
Woolworth's Group
09.2011 - 12.2023
Bachelor of Psychological Science And Counselling - Psychology / Counselling
Australian College of Applied Professions
Bachelor of Design - Fashion Design
Whitehouse Institute Of Design
High School Diploma -
Kolbe Catholic College
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