TAHLUA ZIKMUNDOVSKY
Mermaid Beach,Gold Coast
Summary
I am a well-qualified Sales Associate familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. I am flexible and approachable, with strong organisational, and time management skills.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Silvershop Pacific Fair
09.2023 - Current
- Focus on customer services, sales and product knowledge.
- Consistently uphold daily sales and upselling targets.
- Store opening and closing procedures including cash in and cash-up routines.
- Responding to head office, store, and customer inquiries via email and phone.
- Visual merchandising of new stock and windows.
- Confidently handle store transfers, special orders, and custom orders.
- Picking and packing of online orders daily.
- Overall maintenance and upkeep; including daily cleaning routines, jewellery cleaning, and windows.
Teaching English As A Foreign Language
IVHQ
03.2023 - 05.2023
- Working independently and collaboratively teaching English in various classes with children aged 6-12 years. Worked well in a team setting, providing support and guidance.
- Prepared and Implemented 4 hour English teaching classes, 5 days a week. Providing excellent communication skills, both verbal and written, through daily and weekly lesson plans individually created based on learning colours, numbers, places, objects and people.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations, with new age groups and class sizes every 2 weeks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Department Manager
H&M Pacific Fair
11.2020 - 03.2023
- Strong focus on customer services, sales, and store knowledge.
- Store opening and closing procedures.
- Ongoing team management, incident reports, quarterly performance reviews, running team events, and leadership coaching.
- Managed scheduling, recruitment, and interviewing processes.
- Weekly visual design setup’s, merchandising and signage.
- daily visual rehangs and changes, unpacking and placing of incoming stock, and ongoing daily trade.
- Worked towards daily, weekly, and long term goals.
- Focus on personal presentation and style.
Sales/Service Team Member
Zambreros
02.2019 - 11.2020
- Ongoing customer service.
- Daily food preparation and weekly stock counts.
- POS System and till reconciliation efficient.
- Daily cleaning duties.
- Managed staff on night services.
- Efficient opening and closing of store front alone including food preparation for day and night service, stock count, and start of service.
Inbound Calls Sales Representative
Wholesale Toners Australia
12.2018 - 11.2019
- All aspects of customer service including walk-in, phone, and email customer inquiries and purchases.
- Over the phone troubleshooting for range of printer issues.
- Liaising with suppliers, and couriers daily to receive and send delivery’s.
- Ordering and receipting of goods, taking EFTPOS payments.
- Daily administration duties and data entry.
- Stock management and warehouse maintenance and organisation.
Barista and Cafe All-Rounder
Zarraffa's Coffee
06.2016 - 11.2018
- All aspects of customer service in a fast-paced environment.
- Barista and Barista Certificate.
- Certificate III in Hospitality.
- Drive-thru headset orders, walk-in customers, and table service.
- Daily cleaning duties.
- Compliance with health and safety and food rules and regulations.
- Food and cold drink preparation.
Education
Bachelor of Business -
Griffith University
Gold Coast11.2025
Level 5 Teaching English as a Foreign Language Course -
TEFL Academy Australia
07.2023
Diploma Of Business -
Prestige Services Training
11.2018
Year 12 Graduate -
Palm Beach Currumbin State High School
11.2018
Certificate III in Hospitality -
Ignite Education
04.2017
Skills
- Ability to Multitask
- Effective Time Management
- Detail Oriented
- Goal-Oriented
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
Additional Information
References
Holly O'Donnell, Store Manager from H&M Coomera, 0423827655
Lily Campbell, Department Manager from H&M Pacific Fair, 0424138718
Timeline
Sales Assistant
Silvershop Pacific Fair
09.2023 - Current
Teaching English As A Foreign Language
IVHQ
03.2023 - 05.2023
Department Manager
H&M Pacific Fair
11.2020 - 03.2023
Sales/Service Team Member
Zambreros
02.2019 - 11.2020
Inbound Calls Sales Representative
Wholesale Toners Australia
12.2018 - 11.2019
Barista and Cafe All-Rounder
Zarraffa's Coffee
06.2016 - 11.2018
Bachelor of Business -
Griffith University
Level 5 Teaching English as a Foreign Language Course -
TEFL Academy Australia
Diploma Of Business -
Prestige Services Training
Year 12 Graduate -
Palm Beach Currumbin State High School
Certificate III in Hospitality -
Ignite Education
Similar Profiles
Cristina McCammonCristina McCammon
Boutique Manager at Versace - Pacific Fair Gold CoastBoutique Manager at Versace - Pacific Fair Gold Coast
Chun-En Chen (Elliot)Chun-En Chen (Elliot)
Floor supervisor at Yum Cha Cuisine Pacific FairFloor supervisor at Yum Cha Cuisine Pacific Fair
Tammy FreemanTammy Freeman
Senior Beauty Therapist at Ella Bache - Pacific FairSenior Beauty Therapist at Ella Bache - Pacific Fair