Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAHLYA PACIENTE

Como,WA

Summary

Highly organized individual with a strong commitment to customer satisfaction. Exceptional multitasking skills and maintains a calm demeanor in fast-paced environments. Ultimate goal is to broaden understanding of classic techniques and take on more responsibilities in a new work environment.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Receptionist

Agw Enterprises pty ltd
02.2022 - Current
  • Managed extensive volume of inbound and outbound calls effectively.
  • Ensured seamless communication of orders between staff and manager.
  • Ensured accurate uploads into systems.
  • Coordinated and dispatched company-wide emails to streamline communication.

Cashier

01.2022 - 07.2022
  • Handled money, balanced tills, and payments
  • Handled customer complaints immediately resolving issues
  • Taking customer orders
  • Maintained clean restaurant to maximize productivity and safety
  • Checked the display fridges multiple times per shift and restocked it whenever food items were running low
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods

Kitchen hand

05.2019 - 01.2022
  • Followed proper handling and hygiene procedures to ensure food safety
  • Cleaning kitchen and food preparation areas
  • Washing, cutting, measuring and mixing foods for cooking
  • Operating cooking equipment such as grills, microwaves and deep-fat fryers
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures

Bartender Attendant

Rydges Hotel
09.2019 - 04.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Customer Service Cashier

Muzz Buzz
02.2019 - 02.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.

Bakery Worker

BWP
05.2016 - 05.2018
  • Filled out inventory and production sheets and informed head baker of stock levels
  • Prepared, shaped, proofed and baked different types of bread such as baguettes and bagels.
  • Complied with all health and safety codes.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Checking the quality of raw materials, and weighing ingredients.
  • Emptying, cleaning, and greasing baking trays, tins, and other cooking equipment.
  • Monitoring oven temperatures and product appearance to determine baking times.

Kitchenhand

Red Rooster
01.2009 - 07.2010
  • Immediately cleaned up spills on the floor to reduce the chance of accidents in the kitchen.
  • Followed proper handling and hygiene procedures to ensure food safety for customers.
  • Cleaned dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assembling and preparing ingredients for cooking.
  • Packaging food for serving
  • Operating cooking equipment such as grills, microwaves and deep-fat fryers
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Education

Certificate - Responsible Service of Alcohol

Aveling
Online

Certificate II -

Hospitality Traineeship

Certificate I -

General Education
01.2017

Provide First Aid -

SIS10115
01.2017

Use Hygienic Practices -

Food Safety
01.2017

Safe Food Handling Certificate -

Food Stars
01.2017

Skills

  • Food preparation
  • Extremely organized
  • Self-motivated
  • Safe food handling
  • Cash handling
  • Accurate money handling
  • Strong verbal and written communication
  • Quick learner
  • Organized multi-tasker
  • Customer-oriented
  • Dedicated team player
  • Inventory control
  • Time management
  • Strong work ethic
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Typing speed
  • Service-oriented mindset
  • Tech-Savvy

Certification

  • Safe Food Handling Certificate, 2017
  • Provide First Aid (SIS10115), 2017
  • Use Hygienic Practices for Food Safety, 2017
  • Certificate I - General Education, 2017
  • Responsible Service of Alcohol, Current
  • Certificate II - Hospitality Traineeship, Current
  • Diploma in Community Services, Current

Timeline

Receptionist

Agw Enterprises pty ltd
02.2022 - Current

Cashier

01.2022 - 07.2022

Bartender Attendant

Rydges Hotel
09.2019 - 04.2020

Kitchen hand

05.2019 - 01.2022

Customer Service Cashier

Muzz Buzz
02.2019 - 02.2020

Bakery Worker

BWP
05.2016 - 05.2018

Kitchenhand

Red Rooster
01.2009 - 07.2010

Certificate II -

Hospitality Traineeship

Certificate I -

General Education

Provide First Aid -

SIS10115

Use Hygienic Practices -

Food Safety

Safe Food Handling Certificate -

Food Stars

Certificate - Responsible Service of Alcohol

Aveling

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