Tahmid Hasan
Summary
Experienced and results-driven professional with a strong background in customer service, ensuring passenger satisfaction while maintaining a safe and efficient environment. Adept at managing high-pressure situations, resolving conflicts, and swiftly responding to emergencies.
Overview
11
11
years of professional experience
Work History
Station Assistant
Metro Trains Melbourne
09.2019 - Current
- Proficient in managing passenger assistance and providing timely information about schedules and services
- Manage crowd control during peak hours and special events to ensure passenger safety and comfort
- Monitor ticketing systems and assist passengers with fare-related inquiries
- Platform announcements
- Station Officer duties such as: Respond promptly to emergencies, including medical incidents
- Completion of shunts as required
- Assisting of ill passengers & responding to emergency red button calls
- Senior Station Officer Duties: Observing CCTV & platforms at all times to ensure the on time running of trains as well as the safety of all staff & passengers
- Recording of all train movements and incidents
- Making platform announcements manually & using the PRIDE
- Performing station opening & closing procedures
Retail Professional
Adidas
11.2022 - 03.2023
- Assist customers with inquiries, purchases, and returns
- Provide product recommendations and ensure a positive shopping experience
- Operate point-of-sale systems and handle transactions accurately
- Set up promotional displays and ensure visual standards are maintained
- Follow safety and loss prevention procedures
Team Member
Bunnings Warehouse
09.2021 - 11.2022
- Store greeter duties
- Managing self serve checkouts
- Service desk trained
- Responsible for completing store opening & closing duties
- Efficiently received, sorted, and shelved stock to ensure accurate product placement
Duty Manager
Woolworths
07.2014 - 09.2021
- Providing pleasant face-to-face customer service
- Cash handling duties
- Tracking down on stock allocation
- Supervising staff
- Placing orders on phone &. EDI
- Rostering duties
Education
Bachelor of Science - Biomedical Sciences
RMIT University
Bundoora, VIC11-2021
Skills
- Supportive team player
- Conflict resolution
- Excellent Communication Skills
- Consistent attendance and punctuality
- Maintaining a high standard for safety
Timeline
Retail Professional
Adidas
11.2022 - 03.2023
Team Member
Bunnings Warehouse
09.2021 - 11.2022
Station Assistant
Metro Trains Melbourne
09.2019 - Current
Duty Manager
Woolworths
07.2014 - 09.2021
Bachelor of Science - Biomedical Sciences
RMIT University
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