Tahmid Sadman
Kilburn,South Australia
Summary
Dynamic Customer Service Representative with a proven track record at Aarong, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and Excel, I excelled in handling escalated calls, ensuring satisfactory outcomes that benefited both clients and the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shwapno
06.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Aarong
02.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Information Technology
Flinders University
Adelaide, SA03-2027
Bachelor of Science - Computer Science And Engineering
Brac University
Dhaka, Bangladesh12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multi-tasking
- Excel Proficiency
Certification
1. IELTS [7.0]
2. International Driving License
Languages
English
Full Professional
Timeline
Customer Service Representative
Shwapno
06.2022 - 01.2025
Customer Service Representative
Aarong
02.2020 - 05.2022
Master of Science - Information Technology
Flinders University
Bachelor of Science - Computer Science And Engineering
Brac University
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