Tahmina Amiri
Melbourne
Summary
Compassionate and detail-oriented NDIS Support worker in payroll, customer representative/intake and Support Coordinator with 4 years of experience navigating the National Disability Insurance Scheme (NDIS) to deliver tailored support solutions for participants. Proven track record of building strong relationships with clients, service providers, and stakeholders to ensure holistic care. Demonstrates exceptional customer service skills with a focus on clear communication, empathy, and proactive problem-solving. Skilled in case management, support planning, and service coordination, with a deep commitment to empowering individuals to achieve their goals and improve their quality of life.
Overview
6
6
years of professional experience
Work History
Fresh Food Manager
Pasadena Charcoal Chicken
01.2019 - Current
- Assisted in managing fresh food inventory and maintaining stock levels.
- Supported team in ensuring product quality and freshness through regular inspections.
- Learned safety protocols for handling perishable goods to minimize waste.
- Helped implement organization systems within storage areas for efficiency.
- Contributed to creating attractive displays to enhance customer experience.
- Assisted in training new staff on food safety standards and operational procedures.
- Collaborated with team members to streamline daily operations for improved service delivery.
- Engaged with customers to provide information about fresh food products and promotions.
- Maintained compliance with health code standards.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
Support Coordinator
Personalised Support Services
01.2021 - 12.2023
- Coordinated client support services to enhance access and improve outcomes for diverse populations.
- Developed and implemented individualized service plans in collaboration with multidisciplinary teams.
- Facilitated training sessions for staff on best practices in client engagement and resource allocation.
- Monitored case progress, ensuring compliance with organizational policies and regulatory requirements.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Managed a case load of over 30 clients
Client Intake Coordinator
MMTCare
01.2020 - 01.2021
- Managed client intake processes ensuring accurate data entry and compliance with protocols.
- Developed and maintained documentation for client interactions, enhancing information retrieval efficiency.
- Coordinated communication between clients and service teams to streamline appointment scheduling.
- Trained new team members on client intake procedures, improving onboarding effectiveness.
- Led initiatives to optimize electronic record-keeping systems, increasing accuracy of client information management.
- Provided exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
- Coordinated with multidisciplinary teams to ensure seamless delivery of services and support for clients.
- Monitored progress of clients through case management system, proactively addressing potential barriers to success.
- Exceeded performance goals by consistently meeting or surpassing target benchmarks in key result areas such as timeliness and accuracy of intakes completed.
- Established strong relationships with referral sources, enhancing collaboration between organizations to better serve clients.
- Collaborated with team members to develop a comprehensive client database, ensuring accurate recordkeeping.
Payroll Assistant
MMTCare
01.2020 - 01.2021
- Managed timekeeping systems to track employee hours, contributing to timely payroll processing.
- Assisted in the implementation of new payroll software, streamlining operations and reducing processing time.
- Developed training materials for staff on payroll procedures, fostering knowledge sharing and efficiency.
- Collaborated with HR to resolve employee inquiries related to payroll issues, improving communication channels.
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
Skills
- Strong verbal communication
- In-depth knowledge of the NDIS framework and legislation
- Can Speak Fluent English, Dari, Persian, Hindi and currently learning Turkish
- Understanding of NDIS Price guide and service agreements
- Participant focused planning and reviewing
- Case notes and progress reporting
- Designing tailored support plans to ensure clients are working towards their NDIS goals
- Working autonomously and within multidisciplinary teams
- Strong performance under pressure
Languages
English
Full Professional
Hindi
Professional Working
Persian
Full Professional
Turkish
Limited Working
Timeline
Support Coordinator
Personalised Support Services
01.2021 - 12.2023
Client Intake Coordinator
MMTCare
01.2020 - 01.2021
Payroll Assistant
MMTCare
01.2020 - 01.2021
Fresh Food Manager
Pasadena Charcoal Chicken
01.2019 - Current
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