TAHMINA SULTANA
Oak Park,VIC
Summary
Skilled Dental Assistant and receptionist with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
3
3
years of professional experience
Work History
Dental Assistant and Receptionist
Niddrie Dental Clinic
Niddrie, VIC
03.2022 - Current
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Provided chair side assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Dental Receptionist
Melbourne Periodontal Associates
Melbourne, VIC
09.2023 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Dental Assistant and Receptionist
Bupa Dental
Coburg, VIC
02.2022 - 06.2022
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Verified patient insurance eligibility and benefits.
Dental Assistant
North Road Dental Clinic
Carnegie, VIC
08.2021 - 04.2022
Education
BBA - Finance
ASA University
Dhaka, Bangladesh01.2012
Skills
Infection control proficiency
Active Listening, punctual, reliable and flexible
Attention to Detail
Excellent multitasking capability
Well-organized and self motivated
Proficiency in Exact, Ultimo, Dentrix
Timeline
Dental Receptionist
Melbourne Periodontal Associates
09.2023 - 04.2024
Dental Assistant and Receptionist
Niddrie Dental Clinic
03.2022 - Current
Dental Assistant and Receptionist
Bupa Dental
02.2022 - 06.2022
Dental Assistant
North Road Dental Clinic
08.2021 - 04.2022
BBA - Finance
ASA University