Tahnae Burge
Belmont,NSW
Summary
Dedicated NDIS team leader with two years experience In providing exceptional customer service and team leading skills. Adept at managing client relationships, coordinating support services and streamlining process to improve efficiency. I have demonstrated strong communication, problem solving and organisation abilities. I am committed to delivering high quality support and fostering a positive clients experiences
Overview
10
10
years of professional experience
Work History
NDIS Team Leader
Biala Services Charlestown
02.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Liaising with clients family, allied health team and coordinator of supports
- Conducting all clients assessments and reassessment to ensure all needs and goals are being met
- Managing staff rostering
- Provided training and ongoing support to all support workers
- Coordinating all respite accommodation bookings
- Ensuring participants funding budgets are maintained
- Completing risk assessments on external venues
- Administative tasks including case notes, following up on Incident reports, timesheets and emails
- Completing monthly programs outlining clients daily activities
NDIS Support Worker
Biala Services
06.2021 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Pharmacy Assistant
Swansea Discount Drugstore
04.2015 - 06.2021
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
Education
Diploma - Community Services
Essential Skills
12-2024
Certificate ||| In Individual Support
Essential Skills
09-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Coaching and mentoring
- Conflict resolution
- Performance improvement
Timeline
NDIS Team Leader
Biala Services Charlestown
02.2023 - Current
NDIS Support Worker
Biala Services
06.2021 - 02.2023
Pharmacy Assistant
Swansea Discount Drugstore
04.2015 - 06.2021
Diploma - Community Services
Essential Skills
Certificate ||| In Individual Support
Essential Skills
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