TAHNEE HANLON - FIERS
Glass House Mountains,Australia
Summary
I would introduce myself as a driven, strategic-thinking professional who is personable with clients and easily connective with other staff. I have several years of experience building relationships, cultivating partnerships, retaining accounts and growing profit channels by establishing trust and maintaining results. I am persuasive and self-motivated with expertise in expanding network connections and upselling ideas - and even dreams. I follow direction with laser focus, striving to not just meet but also exceed expectations and goals within the company. I am fully capable of managing assignments alone, taking the leadership role or blending and contributing as part of a team. I have a wide range of skills and abilities, and can apply myself to any situation with enthusiasm and dynamic energy. I enjoy proving myself an asset in every workplace and to each employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Manager
Fierce Cleaning
Glasshouse Mountains, QLD
09.2023 - Current
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Monitored competitors' activities to keep up with industry trends.
Community Aged Care Worker
Hands Down The Best Pty Ltd
Glasshouse Mountains, QLD
07.2023 - 06.2024
- Provided assistance to elderly clients with their daily activities such as bathing, dressing and grooming.
- Assisted in the preparation of meals for clients according to individual dietary requirements.
- Conducted regular home visits to monitor client health and wellbeing.
- Observed and documented changes in the physical and mental condition of clients.
- Organized recreational activities for clients in order to promote social interaction and engagement.
- Maintained accurate records of services provided, medications administered and any changes in client behaviour or health status.
Administrative Business Partner
Fiers Cleaning
Veghel, The Netherlands
01.2022 - 06.2023
- Developed and implemented administrative policies and procedures to ensure efficient operations.
- Organized travel arrangements including flights, hotels, car rentals and other related activities.
- Provided support with scheduling meetings, preparing agendas, taking minutes and handling confidential documents.
- Maintained electronic filing systems to store business documents securely.
- Responded to customer inquiries via phone or email in a timely manner.
- Prepared correspondence such as letters, memos, emails and reports using Microsoft Office Suite products such as Word, Excel, Outlook .
Business Development, Marketing and Staff Manager
Ocean Life Education
Mooloolaba, Australia
05.2019 - 01.2022
- Company Overview: Marine science based company that focuses on educating all ages about human impact on environment and endangerment of sea life habitats
- Business development for marine science based company that focuses on educating all ages about human impact on environment and endangerment of sea life habitats
- Includes management of staff on the Sunshine Coast and Brisbane, use of Salesforce daily and rostering of staff and clients
- Interaction with schools and schedules, research for marine science papers and online teaching tools for sales and presentations
- Organizing and management of social events for the company to attend Australia-Wide with charities such as Sea Shepherd, the Great Barrier Reef Foundation and Ronald McDonald's House
- Resolved conflicts between team members or clients in a timely manner, utilizing problem-solving techniques.
- Worked closely with executives to guide budget planning.
- Arranged and managed contracts with numerous vendors.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Established new customer accounts using negotiation and sales closing abilities.
Day Duty Manager and Staff Trainer
Vianta Espresso and Wine Bar
Beerwah, Australia
02.2018 - 01.2021
- Senior Barista; clientele bookings; merchandise ordering; solving disputes and training staff in basic OH&S, barista operations and customer interactions
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Skills
- Business Growth Initiatives
- Salesforce User Experience
- Social Media Advertising
- Promotional planning
- Relationship building and management
- Verbal and written communication
- Training and mentoring
- Marketing
- Growth management
- Sales and market development
- Sales expertise
- Business development and planning
- Targeted Email Outreach
- Social Media Management
- Mailchimp
- Client Relations
- Event Planning
Certification
- Certificate 4 in Business, Marketing and Management, 10/01/11, Present
- CPR and Emergency Care Certificate, 01/07/2023, Present
- Assisting in Medication (Aged Care Sector) Certificate, 03/03/2024, Present
- AUSLAN - Australian Sign Language Certificates 1 -4, 2007-Present
- Certificate 2 & 3 Floristry and Retail Sales, 01/01/07, Present
- Certificate 2 in Makeup Artistry & Cosmetics, 08/01/15, Present
- Introduction to Espresso Barista Training; Mambo Coffee Roasters, 10/01/18, Present
Languages
Auslan
Professional
Bislama
Professional
Affiliations
- Volunteering Locally to Support the Elderly and Infirm with Social Access, Organizing Luncheons, Delivering Food Items and Assisting with Appointments
- Offering Free Social Media Marketing and Planning Advice to Small Businesses
- Assisting with Local Home-Schooled Children in Outing Ideas, Career Path Advice and Counselling
- Volunteering in Vanuatu and surrounding isolated Islands to teach Australian Sign Language to the Native Community and assisting the school system with Deaf children entry
- Volunteer AUSLAN interpreting for Appointments and Social Activities within and outside the local communtity
References
References available upon request.
Timeline
Business Development Manager
Fierce Cleaning
09.2023 - Current
Community Aged Care Worker
Hands Down The Best Pty Ltd
07.2023 - 06.2024
Administrative Business Partner
Fiers Cleaning
01.2022 - 06.2023
Business Development, Marketing and Staff Manager
Ocean Life Education
05.2019 - 01.2022
Day Duty Manager and Staff Trainer
Vianta Espresso and Wine Bar
02.2018 - 01.2021