Tahnee Preedy
Nollamara,WA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Gusto Gelato
Leederville, Western Australia
10.2014 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Developed policies and procedures related to customer service operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Recruited and trained new employees to meet job requirements.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Provided exceptional customer service to ensure customer satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained an up-to-date library of standard templates used in report creation.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Compiled, entered, corrected and modeled sales information.
Education
Certificate 3 Small Business Management And Manual Bookkeeping - Small Business/ Manual Bookkeeping
Durack Institute of Technology
Geraldton06-2012
Diploma in Business - Business
Evocca College
Brisbane Skills
- Customer service
- Policy development
- Data analysis
- Inventory management
- Database management
- Customer relationship management
- Employee training
- Team leadership
- Conflict resolution
- Process improvement
- Report generation
- Quality control
- Problem-solving
- Report preparation
- MS office
- Employee scheduling
- Account management
- Issue resolution
- Customer focused
- Focused on customer satisfaction
- Staff education and training
- Quality assurance
- Customer relationship management (CRM)
- Cash handling
- New hire training
- Product knowledge
- Purchasing and procurement
References
References available upon request.
Timeline
Customer Service Manager
Gusto Gelato
10.2014 - Current
Certificate 3 Small Business Management And Manual Bookkeeping - Small Business/ Manual Bookkeeping
Durack Institute of Technology
Diploma in Business - Business
Evocca College
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