Summary
Overview
Work History
Education
Skills
Timeline
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Tahra Wilson

Moss Vale,NSW

Summary

Accomplished Assistant Store Manager with a proven track record at KFC, enhancing store sales through meticulous organization and strategic merchandise displays. Expert in customer service management and problem-solving, I excel in staff supervision and fostering team leadership. My approach has consistently improved customer experience and operational efficiency.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

KFC
11.2022 - Current
  • Oversaw cash registers accurately, handling transactions with precision.
  • Managed beginning and end-of-day procedures to optimize operations.
  • Used analyzed sales data to make informed decisions for store performance improvement.
  • Boosted store sales by maintaining cleanliness and organizing strategic merchandise displays.
  • Initiated display rotations to showcase new merchandise and special promotions.

Taxi Dispatcher

05 Club
02.2020 - Current
  • Processed several phone lines, competently managing incoming calls and providing information on fares and availability.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Maintained mutual respect and clear communication to enhance driver relations.

Sales Assistant

The Reject Shop
03.2015 - 02.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Managed efficient cash register operations.

Cashier

McDonald's
02.2013 - 12.2013
  • Responded promptly to customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Adapted to variations in hours and shifts to support operational requirements.
  • Provided a welcoming environment for customers.

Education

GED -

Moss Vale High School
Moss Vale, NSW
10-2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Attention to detail
  • Customer service management
  • Staff supervision

Timeline

Assistant Store Manager

KFC
11.2022 - Current

Taxi Dispatcher

05 Club
02.2020 - Current

Sales Assistant

The Reject Shop
03.2015 - 02.2020

Cashier

McDonald's
02.2013 - 12.2013

GED -

Moss Vale High School

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Tahra Wilson