Tahra Wilson
Moss Vale
Summary
Accomplished Assistant Store Manager with a proven track record at KFC, enhancing store sales through meticulous organization and strategic merchandise displays. Expert in customer service management and problem-solving, I excel in staff supervision and fostering team leadership. My approach has consistently improved customer experience and operational efficiency. I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
KFC
11.2022 - Current
- Oversaw cash registers accurately, handling transactions with precision.
- Managed beginning and end-of-day procedures to optimize operations.
- Used analysed sales data to make informed decisions for store performance improvement.
- Boosted store sales by maintaining cleanliness and organizing strategic merchandise displays.
- Initiated display rotations to showcase new merchandise and special promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Taxi Dispatcher
05 Club
02.2020 - Current
- Processed several phone lines, competently managing incoming calls and providing information on fares and availability.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Maintained mutual respect and clear communication to enhance driver relations.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
- Monitored flow of paperwork and directed information to appropriate departments.
Sales Assistant
The Reject Shop
03.2015 - 02.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed transactions accurately while maintaining an high level of customer service.
- Managed efficient cash register operations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
McDonald's
02.2013 - 12.2013
- Responded promptly to customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Adapted to variations in hours and shifts to support operational requirements.
- Provided welcoming environment for customers.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Moss Vale High School
Moss Vale, NSW10-2016
Skills
- Records maintenance
- Cost control
- Scheduling coordination
- Stock management
- Flexible schedule
- Business development and planning
- Staff management
- Stock rotations
- Time management
- Staff scheduling
References
Heidi Flood - Restaurant Geneal Manager at KFC - 0404 508 378
Tracey Clewett - Manager at 05 Club - 0411 320 389
Christine Molloy - Family Friend - 0412 049 021
Timeline
Assistant Store Manager
KFC
11.2022 - Current
Taxi Dispatcher
05 Club
02.2020 - Current
Sales Assistant
The Reject Shop
03.2015 - 02.2017
Cashier
McDonald's
02.2013 - 12.2013
GED -
Moss Vale High School
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