TAHRYN FERTELLE
Scarborough,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administration Assistant
Somerville House
10.2022 - Current
- Administering all attendance procedures
- Setting up the ASR kiosk daily and ensuring it is working for students
- Collating all student absences using the TASS database and send out SMS notifications
- Following up absences, including phone contact with parents where necessary
- Producing lists and reports of student absences for the attention of Heads of Year and the Deputy Principal
- Other duties as directed by the Deputy Principal
- The point of contact for absent teachers
- Manage excursions by ensuring suitable dates and times by checking the School Calendar
- Student absences are managed in TASS
- Relevant detail is added to the daily organiser to manage classes and supervisions for teachers
- Organisation of the daily supervision roster
- Follow-up to ensure absent teachers complete leave forms
- Produce the daily bulletin and publish to all staff
- Organise supply teachers for upcoming absences and exam block supervision, if required.
Laboratory Assistant
Sullivan Nicolaides Pathology
11.2021 - 10.2022
- Prepare specimens and paperwork prior to scientific analysis
- Checking patient details on request forms and specimens for correctness
- Performing pre-analytical specimen processing in accordance with instructions in test code and section manuals
- Packaging, dispatching and distributing specimens to other laboratories and sections in accordance with IATA regulations and practice guidelines
- Performing laboratory tests as authorised by the Department Head, Laboratory Manager or department/section supervisor
- Completing request form ensure documentation in accordance with NATA, NPAAC and ISO15189 requirements
- Inputting test requests and test results into the Apollo computer system
- Maintaining specimen and test result documentation to efficient processing of specimens
- Maintaining and monitoring the disposition of laboratory test results in progress
- Operate telephone systems and assist callers by answering callers result and general enquiries
- Telephoning urgent request results as required
- Ascertaining callers' requirements.
Food and Beverage Attendant
Felons Brewing Co.
10.2020 - 10.2021
- Greet customers, make reservations, and seat patrons when tables are available
- Hand out menus and explain menu items and specials
- Take customer orders and deliver to food servers
- Deliver prepared food to patrons and clean tables
- Handle customer complaints
- Verify customer satisfaction with service and selected food items
- Process customer payments.
Administration Assistant
St Laurence's College
04.2017 - 01.2020
- Responsible for the Health Information and report on the integrity of TASS Database
- Management of Medical Certificates
- Organise and maintain accurate student health records, as appropriate
- Coordinate the College immunisations program with Brisbane City Council and the Head of House
- Maintain and monitor all First Aid Supplies for the College
- Ensure First Aid kits are kept up to date across the College
- Be responsible for setting up policies and procedures and ensuring staff are trained
- Be responsible for College wide training specific to relevant health assistance needs
- Attend to students who are unwell and assist and support students taking ongoing medication, requiring medical treatment, post medical procedures and or under any ongoing medical issues
- Arrange appropriate storage of medications
- Contact parents or the Ambulance Service and monitor the health and wellbeing of sick or injured students (or staff) until the designated carer arrives
- Complete Incident Reports in accordance with College policy and procedure
- Maintain a Register of Student Accidents
- Maintain a clean and tidy Health Centre, including laundered linen
- Prepare, distribute and maintain the Medical Alert List for students
- Provide information to staff in the use of Epipens and in asthma management
- Liaise with staff to ensure students' medicines are taken on excursions and camps
- Plan nursing care in consultation with parents, students and teachers, as appropriate
- Carry out supervision of students in the Health Centre
- Escort students to hospital, when required.
Personal Assistant
A-Z Interior Linings
01.2009 - 04.2018
- Work with the Accountant to establish work budgets, goals and steady cash flow
- Answer all phone calls and emails and be the first contact of the business
- Prioritise and coordinate various workflows related to the Director's activities, including identifying matters requiring personal attention, and coordinating the associated deadlines
- Coordinate and arrange appointments and schedules, including various functions and meetings
- Provide an efficient, effective and courteous liaison between the Director and other trades people
- Administer and coordinate the Directorate's and other staff travel arrangements
- Provide administrative service, including: data entry; record keeping; customer service and purchase orders.
Skills
- Apollo Database
- Microsoft Office
- TASS Database
- Edval Database
- Office Protocols Training
- Clipboard
- Report Generation
- Workflow Coordination
- Supply Replenishment
- Telephone Reception
- File Organization
- Business Administration
References
Heather Batchelor, St Laurence's College, hbatchelor@slc.qld.edu.au, 0421335426
Timeline
Administration Assistant
Somerville House
10.2022 - Current
Laboratory Assistant
Sullivan Nicolaides Pathology
11.2021 - 10.2022
Food and Beverage Attendant
Felons Brewing Co.
10.2020 - 10.2021
Administration Assistant
St Laurence's College
04.2017 - 01.2020
Personal Assistant
A-Z Interior Linings
01.2009 - 04.2018
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