Tahsan Rahman Khan
277 Park Road, Auburn
Summary
Dynamic customer service professional, retailer, cashier & food service worker with a proven track record at Eat Shawarma. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
Certification
Work History
Customer Service Representative & Food Prep Worker
Eat Shawarma
05.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Information Technology
La Trobe University
Sydney, NSWSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Follow-up skills
- Call management
- Order processing
- Team development
- Order fulfillment
- Store maintenance
- Stock management
Certification
- Professional Barista Coffee & Juice Making Course, Perpetual Training Institute - 2025
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Customer Service Representative & Food Prep Worker
Eat Shawarma
05.2025 - Current
Bachelor of Science - Information Technology
La Trobe University
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