Tahseen Shareef Mohammed
Melbourne,VIC
Summary
Seasoned Desktop Support Analyst with background in providing comprehensive technical support and troubleshooting. Strengths include diagnosing hardware and software issues, maintaining IT infrastructure, and implementing system improvements. Proven track record of enhancing system performance, ensuring user satisfaction and minimizing downtime.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Desktop Support Analyst
Elite telecommunication group
07.2022 - Current
- Involved in the implementation and configuration of Windows 10 and Office 365 on multiple platforms
- Aided users in resolving issues related to Office 365, OneDrive, Outlook Exchange, and SAP logon for enhanced integration and functionality.
- Diligently handled the migration of users from Windows 7 to Windows 10, promptly addressing any challenges encountered during and after implementation
- In addition to these tasks, I provided comprehensive technical support to end users, addressing a wide range of software and connectivity issues to ensure minimal disruption to their work
- I also maintained an up-to-date IT inventory by consistently monitoring both active and inactive IT equipment on a daily basis, ensuring accurate tracking and management of all assets.
Associate – Technical Support
Tech Mahindra Limited
Hyderabad
10.2017 - 08.2018
- Responsible for installing, configuring, monitoring, and maintaining various products and applications
- I ensured smooth system operations by diagnosing and resolving software or hardware faults
- My duties included logging and responding to customer and employee queries, providing technical support, as well as working with web and windows-based applications to escalate and reproduce technical issues.
- Network troubleshooting, ticket management, and customer service for Verizon customers.
- Provided technical support to users over the phone, email, or face-to-face to effectively resolve hardware, software, and network-related issues.
- Delivered valuable support to users in implementing standard hardware and software.
- Managed documentation and reporting by maintaining accurate records of incidents, service requests.
Education
Master in Information Technology and Systems -
Victorian Institute of Technology
Melbourne12.2021
Skills
- Windows Server
- Ms Exchange
- Cloud Management
- Active Directory
- Office 365
- Leadership
- User Manual
- Windows/PC troubleshooting
- Strong Analytical and Communication
- Peripherals maintenance
- Teamwork
- Problem Solving
- Critical Thinking
- Adaptability
- Performance Management
- End-user support
- Software Installation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Desktop Support Analyst
Elite telecommunication group
07.2022 - Current
Associate – Technical Support
Tech Mahindra Limited
10.2017 - 08.2018
Master in Information Technology and Systems -
Victorian Institute of Technology
Languages
English
Full Professional
Hindi
Native/ Bilingual
Projects
Stress Level Indicator
Design and develop code Code functionality, entities system, design methodologies Documentation of the project
Online Shopping Cart Webpage
Front-end development using HTML Database integration for front-end functionality using Testing and bug fixing Documentation of project specifications and user manuals
Privacy-Preserving Relative Location-based Services for Mobile Users
Client/Server architecture design Algorithm development and optimization Android app development using Java System analysis and evaluation
IDEs
- Eclipse
- Android Studios
- Visual Studios
- Notepad++
Additional training & Accomplisments
- On Web Technologies (HTML5, CSS 3, JAVASCRIPTS, XML)
- A Certificate of Completion in “Data Science and Machine learning” in 2018.
Other Employment History
Lead Generator (Part-Time)
Victorian Power Savers, Sunshine, Victoria, 10/01/20, 07/01/21
Generated leads for electricians to help reduce energy consumption, effectively communicate with potential customers.
Team Member (Part-Time)
Coles Supermarkets, Ringwood, Victoria, 04/01/20, 07/01/21
Productivity, collaboration, and customer service, organization and focus. Despite the challenges, I found it rewarding to positively impact both the store and its customers.
Operating Systems
- Windows XP, 7 & 10, Andrioid
- Mac OS, IOS
- Ubuntu
Other skills & interests
- Answering calls and attending to tickets.
- Booking and scheduling technicians.
- Canva
- Certifications Pursuits
- Blogging
- Research
Other Retail Experience
Lead Generator (Part-Time)
Victorian Power Savers, Sunshine, Victoria, 10/01/20, 07/01/21
- Generated leads for electricians to help reduce energy consumption, effectively communicate with potential customers.
- Communicated program benefits and technical details clearly to a diverse customer base, resulting in increased participation.
- Managed customer relationships and provided high-quality customer service, contributing to the program’s success.
Team Member (Part-Time)
Coles Supermarkets, Ringwood, Victoria, 04/01/20, 07/01/21
Productivity, collaboration, and customer service, organization and focus. Despite the challenges, I found it rewarding to positively impact both the store and its customers.
Interests
- Certifications Pursuits
- Blogging
- Research
Additional Information
- 3years of valid Australian 485 Working Visa
- Available to work flexible hours, including weekends and holidays.
Projects
Stress Level Indicator
Transformed a basic camera into a device that measures stress levels, Designed and developed code, and documented the project.
Hobbies and Interests
- Blogging
- Research
References
References available upon request.
Other Employment History
Lead Generator (Part-Time)
Victorian Power Savers, Sunshine, Victoria, 10/01/20, 07/01/21
Generated leads for electricians to help reduce energy consumption, effectively communicate with potential customers.
Team Member (Part-Time)
Coles Supermarkets, Ringwood, Victoria, 04/01/20, 07/01/21
Productivity, collaboration, and customer service, organization and focus. Despite the challenges, I found it rewarding to positively impact both the store and its customers.
Interests
- Certifications Pursuits
- Blogging
- Research
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