Tai Exham
Wellard,WA
Summary
Professionally versatile individual with a background in Banking, Human Resources, and Administration roles.
Banking Officer: Proficient in managing financial transactions, and cultivating client relationships. Demonstrating capabilities in risk management, compliance, and ensuring operational efficiency within a banking environment. Skilled in providing tailored financial solutions to meet customer needs.
HR Officer: Experienced in full-cycle recruitment, employee development, and performance evaluation processes.
Proven ability to foster a positive workplace culture, resolve conflicts, and promote employee well-being and professional growth.
Administration Officer: Adept at overseeing office operations, implementing administrative procedures, and managing multiple priorities effectively. Skilled in budget management, procurement, and facilities coordination. Known for maintaining organized records, optimizing workflows, and supporting cross-functional teams to achieve operational success.
Seeking an opportunity to integrate my expertise in Banking, HR, and Administration, to contribute to the organizations success.
Overview
19
19
years of professional experience
Work History
Banking Officer
Capital Security Bank Limited
03.2016 - 11.2023
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Managed and opened client accounts
- Provided exceptional customer service, resulting in a high retention rate among existing clients.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing timely and accurate banking services.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
HR & Administration Officer
Bank Of The Cook Islands
07.2004 - 01.2014
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Updated and maintained employee attendance and leave records
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated employee recognition programs, boosting morale and fostering a positive work environment.
- Tracked various statistics and kept detailed records to support human resources department.
- Conducted exit interviews with terminated employees.
- Managed benefits administration, ensuring timely and accurate distribution of employee benefits.
- Managed payroll processing, ensuring accurate and timely payments to all employees.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Coordinated with human resources department to handle payroll and personnel databases.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
Education
High School Diploma -
Tereora College
Rarotonga, Cook Islands1993
Skills
- Proactive and Focused
- Verbal and written communication
- Administration strength
- Attention to Detail
- Customer Service-Oriented
- Forward-thinking
- Multiple Priorities Management
- Problem-solving skills
Timeline
Banking Officer
Capital Security Bank Limited
03.2016 - 11.2023
HR & Administration Officer
Bank Of The Cook Islands
07.2004 - 01.2014
High School Diploma -
Tereora College
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