Tai Taanoa
SYDNEY,Australia
Summary
Dynamic Fleet Supervisor skilled in operational planning and resource optimization, with a strong background in training and performance analysis. Expertise in managing teams to achieve high productivity, implementing process improvements, and maintaining effective customer and supplier relationships.
Overview
21
21
years of professional experience
Work History
Fleet Supervisor
Team Global Express TGE
Banksmeadow, Australia
03.2012 - Current
- Managed daily operations of fleet of 30 subcontractor drivers, ensuring effective route management and adherence to safety regulations. Overseeing hiring, training, and professional growth of employees.
- Enhanced operational planning and business frameworks to optimize resource utilization and minimize waste.
- Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas of improvement.
- Restructured budgets for labour, capital assets, inventory purchasing, and technology upgrades to control costs and improve spending efficiency.
- Expanded cross-functional organization capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated driver’s strengths and weaknesses and assigned tasks based on experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments and schedules to align with evolving business needs.
- Achieved or exceeded financial goals regularly by controlling expenses, optimizing schedules, and regulating inventory usage.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exhibited high energy and maintained enthusiasm while performing tasks in a fast-paced environment to ensure team morale and productivity.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Created plans and communicated deadlines to ensure projects were completed on time.
- (Formerly known as Toll Priority)
Call Quality Assessor
NZPOST Ltd
Wellington CBD, New Zealand
09.2005 - 12.2011
- Monitored incoming calls, identified errors, and provided clear directions and feedback to enhance performance.
- Analyzed team's customer interactions with QA criteria checklist to identify areas for improvement.
- Align assessment with the learning outcome by ensuring that the assessment methods and procedure are in line with the learning outcomes that the Customer Service Rep is expected to achieve.
- Communicate with Team Leaders to ensure all Customer Service Reps are involved in the process.
- Ensure products meet established quality standards and industry benchmarks.
- Proposed measures and process improvements that enhanced operations and ensured reliability of systems.
- Maintained a strong overall quality control of products made by the company adhering to reliability, performance, and customer expectations.
Education
High School Diploma -
St Bernands College
Wellington, New Zealand 12-1991
Skills
- Fleet oversight and support
- Vehicle operations management
- Strategic planning
- Project supervision and execution
- Performance evaluation
- Process enhancement
- Resource efficiency
- Driver education programs
- Leadership development for drivers and managers
- Client relationship management
- Response to customer inquiries
- Incident evaluation
Hobbies and Interests
- I have converted from Union to Rugby League.
- Enjoy watching the Bulldogs and the Warriors progress this year.
- Spend time average 3-4 days a week at the gym to improve personal fitness and wellbeing.
Personality
Joyful employee who aims to elevate the client experience by consistently maintaining a cheerful attitude. Genuinely enjoys positions requiring extensive human contact. Comfortable in communicating with people from various cultures and backgrounds. Takes great pride in teaching and leading by example.
Timeline
Fleet Supervisor
Team Global Express TGE
03.2012 - Current
Call Quality Assessor
NZPOST Ltd
09.2005 - 12.2011
High School Diploma -
St Bernands College