Neo Roberts-King

• Knowledgeable use of the TRS system.
• Assigned Stock management Champion to maintain accurate stock levels and ordering. Knowledgeable use of our SMS
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Warmly welcomed customers upon approaching counter and placing orders.
• Provided expert product knowledge to assist customers in making informed decisions about their purchases.
• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Mentored new team members on best practices for exceptional counter service.
• Professionally answered telephones and responded to customer inquiries.
• Assigned DC roll (Delivery coordinator) to push for effective & fast delivery standards and knowledgeable use of our Now-Go delivery system

Referees:

Brad LagerewskiJ: Previous ranch manager - 0461 428 009

Ben Whitehall: Current branch manager - 0455 887 678

Robbie Edmand: 2IC - 0409 174 971

• Safe handling and staking of timber products
• Working with dangerous equipment such as saw & docking operations
• safe manual handling skills within a large and dangerous environment
• Exhibited strong multitasking abilities in managing various tasks simultaneously without compromising on results.
• Supported team productivity by assisting in training new hires and sharing knowledge of mill operations.
• Set-up, adjusted and monitored processing machinery.
• Assisted in meeting customer deadlines with timely preparation, packaging, and dispatching of finished goods from the mill site.

Referees:

Johnathan Burrows: Saw mill manager - 0400 035 959

• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.

Referees:

Aman - Store manager - 0469 614 680

• Managed our inventory in the warehouse & our store room keeping stock levels accurate.
• Cutting of foam ready for stock & customer orders.
• Front of counter answering phone and providing strong and energetic customer service.
• Maintained a clean and organized store environment, promoting a positive shopping experience for customers.

Referees:

Monica McGrath - Store manager: 0408 445 461