Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
TAI DAMIEN TRAN

TAI DAMIEN TRAN

Brisbane,QLD

Summary

With over eight years of experience in the retail industry, I have developed strong communication and problem solving skills that allow me to deliver consistently high standards of customer service. I apply these skills effectively within team environments, contributing to positive dynamics and driving strong customer satisfaction outcomes. I bring a broad range of transferable skills including independent work, critical thinking, and the ability to build genuine client rapport.

I am known for my strong work ethic, enthusiasm, and adaptability, and I thrive in fast paced environments that require flexibility and attention to detail. I am highly motivated to continue developing both my technical and interpersonal skills, with a clear goal of growing into leadership and management roles where I can contribute to team performance, operational excellence, and long term business success.

Overview

12
12
years of professional experience

Work History

Store Manager

STAX
Liverpool
07.2024 - Current
  • Managing team and motivating them to meet store KPI's
  • Stock management
  • Rostering
  • Customer service and escalations

Assistant Store Manager

Tommy Hilfiger
Liverpool
12.2021 - 03.2024
  • Ensuring shop floor is fully stocked, leading team members to success with coaching and feedback
  • Responsible for banking, hiring new team members and handling customer escalations

Assistant Sales Manager

David Jones
Bondi Junction
05.2021 - 11.2021
  • Accessories Department Supervising floor, handling customer escalations, delegating tasks to team members, supporting and encouraging team to meet and exceed KPI goals

Concession Store Manager

Academy Brand
Bondi Junction
01.2021 - 04.2021
  • Stock processing, visual merchandising
  • Fishing and serving customers in a department store concession environment

Assistant Boutique Manager

Longchamp
Melbourne
02.2020 - 05.2020
  • Handling customer repairs, liaising with repair vendor and inspecting quality control
  • Serving customers within luxury environment with exceptional customer service techniques
  • Accepting and unpacking stock deliveries and transfers
  • Extensive Leather and product knowledge information

Assistant Store Manager

Fossil
Parramatta
07.2019 - 02.2020
  • Assisting with daily tasks and operations, including food assistance and customer service
  • Solving customer issues
  • Completing and calculating the store's daily planners, updating and maintaining business ledgers, and accountability for banking
  • Producing rosters, executing visual merchandising directives, and communicating business results with feedback for improvement
  • Handling customer escalations and providing tailored solutions
  • Tailoring and providing feedback to team members
  • Flagship Store

Technical Specialist

Apple
Sydney
09.2017 - 07.2019
  • Resolved customer escalations through effective troubleshooting and analysis.
  • Evaluated and enhanced in-store customer experiences for improved satisfaction.
  • Led discussions on Australian Consumer Law regarding warranty and eligibility matters.

Assistant Store Manager

Universal Store
Northland
11.2017 - 05.2018
  • Team building management, rostering, visual merchandising, customer service, sales, returns, cash handling, stock processing and cleaning duties

Inventory Coordinator

Sephora
Melbourne Central
11.2016 - 10.2017
  • Stock processing, SAP management, customer service, visual merchandising, sales and daily banking
  • (LVMH Group)

Team Leader

H&M
Pitt St Mall
10.2015 - 11.2016
  • Ladies Department Store opening setup
  • Team management
  • Customer service
  • Sales and visual merchandising
  • Pitt Street Flagship Store

Retail Sales Assistant

Sydney Bridge Climb
Cumberland St
02.2014 - 10.2015
  • Customer service, sales, visual merchandising
  • Daily banking, general cleaning duties
  • Assist food and beverage team with service
  • Customer translations and team problem solving

Education

HSC - North Strathfield, NSW

The McDonald College
North Strathfield, NSW
09.2013

Skills

  • Stock Inventory Management
  • Stocktakes planning
  • Visual Merchandising
  • Business Awareness
  • Reports and Analysis of Sales Patterns
  • Loss Prevention training
  • Interviewing Prospective staff
  • Customer Escalations
  • Conflict resolution
  • Cash Register/Handling
  • End of day banking
  • Point of Sale Systems
  • Team Management
  • Rostering

Languages

English
Professional
Vietnamese
Elementary

Timeline

Store Manager

STAX
07.2024 - Current

Assistant Store Manager

Tommy Hilfiger
12.2021 - 03.2024

Assistant Sales Manager

David Jones
05.2021 - 11.2021

Concession Store Manager

Academy Brand
01.2021 - 04.2021

Assistant Boutique Manager

Longchamp
02.2020 - 05.2020

Assistant Store Manager

Fossil
07.2019 - 02.2020

Assistant Store Manager

Universal Store
11.2017 - 05.2018

Technical Specialist

Apple
09.2017 - 07.2019

Inventory Coordinator

Sephora
11.2016 - 10.2017

Team Leader

H&M
10.2015 - 11.2016

Retail Sales Assistant

Sydney Bridge Climb
02.2014 - 10.2015

HSC - North Strathfield, NSW

The McDonald College
TAI DAMIEN TRAN