Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taiesha Combo

5/29a Connor Street, Stanthorpe

Summary

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wait Staff Member

Essen Restaurant
09.2023 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

Front of House Supervisor

Queensland College of Wine Tourism
02.2016 - Current
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
  • Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
  • Resolved guests complaints while maintaining positive customer environment.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
  • Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.

Education

Stanthorpe State High School
Stanthorpe, QLD
11-2017

Skills

  • Strong multitasking
  • Handling complaints
  • Supply restocking
  • Table setting expertise
  • Strong work ethic
  • Exceptional customer service
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Reliable and responsible

Certification

WSET Level 1 - 2017


Responsible Service of Alcohol - 2016


Advanced Barista Training - 2018


Certificate III in Hospitality - 2017


Timeline

Wait Staff Member

Essen Restaurant
09.2023 - Current

Front of House Supervisor

Queensland College of Wine Tourism
02.2016 - Current

Stanthorpe State High School

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Taiesha Combo