Tai Hang Talent Kwok

My main role as a Member Manager (MM) is to motivate, inspire and develop my team to future leaders also achieveing membership growth goals by leading and driving the sales team towards their daily sales and leads goals also developing the team to be successful in their role.

• Leading the sales team to achieve monthly and annual sales budget
• Plan and review daily team training
• Manage conflict
• Time management
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Developed and implemented new sales strategies to update product lines.

My main role as a Member Support Manager (MSM) is to motivate, inspire and drive my team to achieve membership growth goals. Achieving results by leading and driving the sales team towards their daily sales and leads goals also developing the team to be successful in their role.

• Leading the sales team to achieve monthly and annual sales budget
• Plan and review daily team training
• Manage conflict
• Maintain high levels of customer services for member experience
• Set clear and achievable individual and team goals with strong accountability
• Communicate clearly and effectively with team
• Recruit, train, motivate and develop my team
• Attract new membership to the club with new lead generation ideas and source
• Managing marketing channels by working with team members and implementing promotions and membership sales
• Creating advertisements using marketing strategies on advertisements Creator Studio via Canva increasing customer engagement which in return boosts gym sales
• Maintaining a safe and clean environment for members
• Managing the Redbook and Facebook page through photography and advertisements to boost online presence ensuring the appropriate format to attract targeted customers
• Fostered positive and inclusive team culture for support staff.
• Provided ongoing training to maintain productivity and effectiveness of staff.
• Analyzed data to identify opportunities for improving support levels.