Taihere Crawford

• Adventure Activity Leadership:
  Operate and supervise high ropes, flying fox, and giant swing activities, ensuring safety and engagement during group sessions.
• Youth Development & Outdoor Education:
  Guide children in overcoming challenges, fostering resilience and teamwork through outdoor activities and educational programs.
• Water Safety & First Aid:
  Apply surf lifesaving qualifications and first aid skills to ensure safety during water-based activities and emergencies.
• Group Management & Engagement:
  Supervise large groups of children, ensuring their safety, entertainment, and development of outdoor skills in a camp environment.

• Group Fitness Instruction & Member Engagement:
  Led group fitness classes, providing clear instruction, motivation, and ensuring safe participation and positive member experience.
• Front Desk Operations & Sales:
  Managed front desk operations, including selling casual visits and weekly membership packages, processing payments, and delivering high-quality customer service.
• Facility Cleaning & Maintenance:
  Ensured high standards of cleanliness and presentation across gym facilities to maintain a safe, welcoming, and professional environment.
• Basic Accounting & Financial Administration:
  Handled accounting tasks, including managing receipts, reconciling transactions, and maintaining accurate financial records.

Key Responsibilities & Achievements

• Team Leadership & Supervision
  Led, directed, and motivated a team of 15+ employees, ensuring high performance and effective teamwork.
• Daily Operations & Process Management
  Ensured all daily operational tasks were completed on time, either personally or by well-trained team members.
• Compliance & Safety Standards
  Maintained strict adherence to company policies, safety standards, and regulatory requirements, fostering a safe and efficient workplace.
• Team Training & Development
  Trained staff in daily processes, stock-filling standards, availability submissions, and customer service excellence.
• Roster Creation & Workforce Planning
  Developed and managed staff rosters to ensure adequate coverage during peak times while balancing team availability and operational needs.
• Promotional Stock Ordering & Inventory Management
  Planned, ordered, and monitored promotional stock to ensure timely delivery and availability, meeting customer demand during promotional periods.
• Record-Breaking Sales Achievement
  Contributed to a record-breaking sales week, achieving $3.16 million in sales from Boxing Day to New Year’s Day.
• Solo Department Management
  Managed the Fresh department independently from February to April 2025 during the Easter period, ensuring smooth operations and high performance.

• Stock Management: Stocked shelves and maintained accurate inventory.
• Merchandising: Built and maintained promotional displays.
• Product Knowledge: Strong understanding of product handling and storage.
• Customer Service: Assisted customers and supported checkout.
• Efficiency: Worked quickly while maintaining cleanliness and organisation.
• Teamwork: Supported smooth back-of-house operations.
• Safety Compliance: Followed safety, food handling, and store policies.
• Planogram Execution: Maintained shelves to planogram standards.

• Customer Service: Learning the fundamentals of assisting customers with their purchases and inquiries.
• Cash Handling: Managing transactions, end of day counting money, and ensuring accuracy.
• Store Operations: Opening and closing the store, maintaining cleanliness, and organizing products.
• Communication: Interacting effectively with customers and team members.
• Team Training: Training new staff on simple tasks, such as opening and closing procedures.