Taiki Fushimi
Carlisle,WA
Summary
Excelled in complaint handling and SLA management, significantly reducing escalations. I have awarded as the fastest tickets handler in the company. Skilled in Microsoft Office, with a knack for decision-making and multitasking. Demonstrated ability to mentor staff and improve service issue resolution processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Customer Support
PVP Inc.
10.2021 - 11.2023
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Determined job urgency and priorities to satisfy customer requirements.
Supervisor
Daiso Industries Co
04.2018 - 02.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Diploma - IT Networking
North Metropolitan TAFE
Perth, WA12-2025
Certificate IV - IT Networking
North Metropolitan TAFE
Perth, WA12-2024
Bachelor of Economics - South East Asia Economics
Komazawa University
Japan03-2018
Skills
- Complaint handling
- Customer education
- SLA management
- Service issue resolution
- Customer support plan development
- Microsoft office
- Decision-making
- Multitasking and organization
- Scheduling
Certification
- Driver's License
- Comptia A+
- Certificate IV in Information Technology (Networking)
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
IT Customer Support
PVP Inc.
10.2021 - 11.2023
Supervisor
Daiso Industries Co
04.2018 - 02.2021
Diploma - IT Networking
North Metropolitan TAFE
Certificate IV - IT Networking
North Metropolitan TAFE
Bachelor of Economics - South East Asia Economics
Komazawa University
Similar Profiles
Nihal Reddy SeelamNihal Reddy Seelam
Retail Worker at PVPRetail Worker at PVP
Navdeep SinghNavdeep Singh
Concrete Form Carpenter at Pvp Construction Inc.Concrete Form Carpenter at Pvp Construction Inc.
BONY B THOTTUNGALBONY B THOTTUNGAL
Instrumentation Engineer at EktimoInstrumentation Engineer at Ektimo