Tailah Urquhart
Mudgeeraba,QLD
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Leader
Grill'd
Robina, QLD
11.2024 - Current
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Motivated team members through recognition programs and performance-based incentives.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Team Member
Grill'd
Robina, QLD
11.2022 - 11.2024
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Cashier
Robina Fresh Fruit Market
Robina, QLD
06.2022 - 10.2022
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
QCE
Hillcrest Christian College
Reedy Creek QLD11-2023
Skills
- Team management
- Performance evaluation
- Employee coaching
- Staff training
- Time management
- Customer service
- Team building
References
References available upon request.
Timeline
Team Leader
Grill'd
11.2024 - Current
Team Member
Grill'd
11.2022 - 11.2024
Cashier
Robina Fresh Fruit Market
06.2022 - 10.2022
QCE
Hillcrest Christian College
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