Taira Kusama Adan

• Support daily operations in a fast-paced real estate office, handling communication with tenants, landlords, and suppliers.
• Manage invoicing and bill entry for multiple properties, ensuring timely and accurate processing.
• Prepare leasing documents and maintain compliance files with strong attention to detail.
• Coordinate property inspections and follow-ups, keeping all tasks on track and within deadlines.
• Organise office systems and workflows to support a smooth, efficient team environment.
• Address tenant and owner concerns, resolving issues independently when possible.

Key Achievements

• Streamlined invoicing and bill entry processes, reducing delays and improving payment tracking.
• Successfully managed and resolved client complaints, often preventing escalation.
• Contributed to onboarding new staff, improving team efficiency and system knowledge.
• Reduced admin backlog during peak periods by improving internal workflows.

• Played a key role in recruiting, hiring, and training new staff, ensuring the team met high standards and delivered excellent service.
• Took charge of rostering, carefully balancing staff schedules to ensure smooth service during busy periods while staying within budget.
• Regularly conducted stock takes, keeping an eye on inventory levels to minimize waste and avoid running out of key items.
• Developed and led food & beverage training sessions, helping the team feel confident and knowledgeable, which in turn boosted overall service quality.
• Fostered a customer-first environment, where every team member was encouraged to go the extra mile to delight guests.
• Actively engaged with customers, gathering feedback to continually improve operations and ensure their needs were met.
• Quickly resolved any customer complaints, making sure guests left happy and came back again.

Achievements:

• Reduced service errors by improving team communication and providing clear training, leading to a more seamless guest experience.
• Managed peak service hours smoothly, handling high-pressure situations with zero customer complaints and maintaining high-quality service.
• Met or exceeded KPIs related to customer satisfaction, sales targets, and team performance.
• Streamlined the rostering process, creating schedules that reduced conflicts and kept staff morale high.

Floor Supervisor

• Took a leadership role on the floor, guiding and supporting the team through busy shifts to ensure a smooth, high-quality dining experience.
• Acted as a key point of contact between front-of-house and kitchen teams, ensuring consistent communication and timely service.
• Shared in-depth product knowledge with staff, assisting in training sessions to improve upselling, wine pairing, and menu confidence.
• Supported the Restaurant Manager with administrative tasks including daily revenue reports, shift summaries, end-of-day cash handling, and team rosters.
• Handled customer concerns calmly and professionally, turning challenges into opportunities to exceed expectations.
• Encouraged a positive team culture by leading by example and helping new staff settle into their roles.

Key Achievements:

• Built team confidence through shared knowledge and on-the-floor coaching.
• Helped maintain consistency in service standards by bridging operational and admin responsibilities.
• Contributed to smoother daily operations by relieving managerial workload and ensuring task follow-through.

Central Reservations – Multi-Venue Role

• Managed reservations across multiple Melbourne locations.
• Used different booking system to oversee booking volumes, special requests, and private dining events.
• Maintained regular communication with individual venue managers to ensure seamless booking-to-service transitions.
• Handled customer inquiries with care, offering recommendations and upselling packages to match guest needs.

Key Achievements:

• Played a central role in maintaining accuracy and guest satisfaction across several high-traffic venues.
• Recognized for smooth coordination and ability to juggle multiple booking platforms under pressure.

Guest Service Attendant

• Delivered exceptional guest service both in-person and over the phone, acting as the first point of contact for many diners.
• Coordinated up to 600 daily covers using ResDiary and 7Rooms, ensuring bookings were honored and smoothly managed.
• Assisted with admin tasks including confirming group bookings, managing seating charts, and updating availability across platforms like Quandoo and Red Balloon.
• Worked closely with managers and waitstaff to ensure service consistency and guest satisfaction.

Key Achievements:

• Earned repeat praise from regular guests for friendly and efficient service.
• Helped maintain calm, clear communication during high-pressure service hours.