Taisavane Joyce Inifi
Truganina,Australia
Summary
Dedicated and motivated professional with a strong background in customer service and communication. Experienced in call center as a patient booking operator and dental assistant/receptionist. Recognized for reliability, teamwork skills, and ability to excel in various tasks. Committed to providing outstanding service. Proven track record of effectively working with diverse teams, eager to collaborate and contribute to a positive work environment. Excellent communication skills and strong work ethic drive high-quality results and exceed expectations.
Overview
8
8
years of professional experience
Work History
Canberra Imaging Group
01.2024 - 01.2025
- Managed patient scheduling and appointment bookings for a high-volume healthcare clinic, handling over 100 calls daily
- Coordinated with medical staff to ensure optimal scheduling and availability of appointment slots.
- Assisted patients in understanding appointment procedures, insurance coverage, and pre-visit requirements, enhancing patient satisfaction.
- Followed up with patients to confirm appointments and send reminders.
- Collaborated with team members to streamline booking processes, contributing to improved operational efficiency.
Florey Dental Care ACT
ACT
01.2022 - 01.2024
- Receptionist
- Entering patients details
- Writing referrals and payments
- Counting cash lots
- Total of payments and insurance end of shifts
- Chair-side assisting
- Charting and record-taking
- Sterilisation of dental equipment
- Laboratory duties
Dickson Modern Dental ACT
ACT
01.2020 - 01.2022
- Chair-side assisting
- Charting and record-taking
- Sterilisation of dental equipment
- Reception duties
- Assist with other administration and overall cleanliness of the practice
- Laboratory duties
McCain Foods Ltd NZ
NZ
01.2018 - 01.2019
- Line control
- Quality Control (QC)
- Workplace Inspection checklist
OfficeMax NZ
NZ
01.2018 - 01.2019
- Pick and packing
- Restocking
Crasborn Fresh Harvest Lt NZ
NZ
01.2017 - 01.2018
- Packing and Labeling Stocks
- Grading/Sorting Apples
- Crate and tray filling and packing
Education
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Sir Edmund Hillary Collegiate
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EVANS HIGH SCHOOL
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CHIFLEY COLLEGE BIDWILL CAMPUS
Skills
- Excellent customer service skills
- Reliable and dependable
- Adaptable and flexible in a Fast-paced environment
- Ability to work well under pressure
- Ability to effectively prioritize and multitask
- Ability to follow instructions and work independently
- Exceptional problem solving skills
- Team player with a strong ability to work collaboratively
Timeline
Canberra Imaging Group
01.2024 - 01.2025
Florey Dental Care ACT
01.2022 - 01.2024
Dickson Modern Dental ACT
01.2020 - 01.2022
McCain Foods Ltd NZ
01.2018 - 01.2019
OfficeMax NZ
01.2018 - 01.2019
Crasborn Fresh Harvest Lt NZ
01.2017 - 01.2018
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Sir Edmund Hillary Collegiate
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EVANS HIGH SCHOOL
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CHIFLEY COLLEGE BIDWILL CAMPUS