Taisia Wang
Cheltenham
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Support Worker
Kingston City Council
01.2023 - 03.2024
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Support Worker
Bayside HomeCare
10.2021 - 08.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Restaurant Manager
Poppy’s Thai Langwarrin
12.2019 - 08.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
Education
Certificate III - Individual Support
Angel’s Institute Dandenong
Dandenong, VIC09.2021
Skills
- Skill Development
- Troubleshooting
- Telephone etiquette
- Reliability and punctuality
- Organizational skills
- Positive attitude
- Active listening
- Professional demeanor
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Support Worker
Kingston City Council
01.2023 - 03.2024
Support Worker
Bayside HomeCare
10.2021 - 08.2023
Restaurant Manager
Poppy’s Thai Langwarrin
12.2019 - 08.2021
Certificate III - Individual Support
Angel’s Institute Dandenong
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