Taj Craig
Fairfield,Qld
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Concierge/All Purpose Clerk
Claudia
Springhill, Queensland
03.2024 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Sales Associate
SVS management team
Gympie, Queensland
01.2023 - 04.2024
- Greeted customers and answered any questions they had about products.
- Operated cash register and handled all monetary transactions accurately.
- Provided outstanding customer service to ensure repeat business.
- Maintained a clean and organized work area at all times.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Front End Supervisor
Gympie southside Woolworths, Angela Jackson
, QLD
03.2022 - 02.2024
- Resolved customer complaints in a professional manner.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Trained new employees in customer service techniques and store policies.
- Maintained accurate records of inventory, sales, and employees.
All Rounder
McDonalds Gympie, Carl King
03.2019 - 06.2022
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
Site Hand
Tj Craig
01.2021 - 03.2021
- Handling of Flammable Chemicals, , Painting, Sanding, cleaning up on worksite, Repairing on Defects on walls, Minor Construction.
Education
RSA/RSG -
EOT
Online02-2024
Cert III - Conservation And Ecosystem Management
Tafe Nambour
Nambour10-2023
High School Diploma -
Gympie State High School
Gympie, QLD11.2021
Skills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Creative Problem Solving
- Upselling Products and Services
- Customer Service
Timeline
Concierge/All Purpose Clerk
Claudia
03.2024 - Current
Sales Associate
SVS management team
01.2023 - 04.2024
Front End Supervisor
Gympie southside Woolworths, Angela Jackson
03.2022 - 02.2024
Site Hand
Tj Craig
01.2021 - 03.2021
All Rounder
McDonalds Gympie, Carl King
03.2019 - 06.2022
RSA/RSG -
EOT
Cert III - Conservation And Ecosystem Management
Tafe Nambour
High School Diploma -
Gympie State High School
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