Duty Manager
Culburra beach bowling club
11 2022 - 06 2024
- Helping the bar, restaurant and cafe staff with problems and tasks
- Customer issues and complaints
- Handling payouts from the poker machines run through the IGT system
- Balancing TAB and Keno also handling any payouts
- Counting and balancing tills for cafe, bar and restaurant
- Handling and assessing issues to do with intoxication and altercations
- Balancing the safe, locking the club and making sure the club is clean at the end ofthe night
- Opening the club including: Tills, CRT, ATMs, while balancing the safe and bankingthat days cash whether it be for the club, tab or keno
- Attending weekly management meetings and sharing information with the rest of theteam and the CEO
- Instructing, planning and organising nightly task and staff.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.