Ahmad Eidh
Damascus,Syria
Summary
I am currently a third-year student at the Faculty of Economics, driven by a strong interest in understanding the complex dynamics of markets, organizations, and global economic systems. Throughout my academic journey, I have consistently sought to complement my studies with real-world experience by working in a variety of roles across different sectors. These experiences have allowed me to develop a well-rounded skill set, including analytical thinking, effective communication, teamwork, and adaptability in diverse professional environments. By engaging in both academic and practical pursuits, I have gained valuable insights into how theoretical knowledge can be applied to solve real-world problems. I believe this combination is essential for personal and professional growth. My proactive approach to learning and my enthusiasm for new challenges motivate me to continuously improve and expand my capabilities. I am eager to contribute to organizations where I can apply my skills, gain new experiences, and make a meaningful impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative and Customer Service Officer
Syria International Islamic Bank
06.2022 - Current
- Operate within the Central Administrative Office, managing the flow of official correspondence, organizing documentation, and ensuring smooth internal communication across departments.
- Support administrative operations across multiple bank branches by coordinating inter-branch communication, maintaining compliance with internal procedures, and assisting with operational reporting.
- Collaborate with internal departments to streamline document processing and improve administrative workflows.
- Temporarily assigned to the Al-Midan Branch to provide front-line customer service support, handling inquiries related to account management, basic banking transactions, and general financial services.
- Ensure customer satisfaction by promptly addressing client needs, resolving service issues, and offering personalized banking support.
- Assist branch managers with daily operational logistics, including scheduling, resource coordination, and customer traffic management.
- Maintain a high standard of professionalism and confidentiality while supporting both administrative and customer service functions.
Field Researcher
UN World Food Programme (WFP) – in collaboration with the Central Bureau of Statistics
12.2021 - 12.2022
- Conducted two large-scale field surveys in support of WFP humanitarian and economic research initiatives in Syria.
- Industrial Survey: Collected and analyzed data from industrial establishments in Damascus, focusing on production capacity, employment levels, and operational status to assess the local economic landscape.
- Food Security & Livelihoods Survey: Conducted comprehensive household-level interviews to gather data on income, food consumption patterns, and coping mechanisms related to food insecurity.
- Ensured data integrity and reliability by conducting in-person interviews using standardized survey methodologies and adhering strictly to quality control protocols.
- Coordinated with project supervisors, statisticians, and data analysts to verify, clean, and prepare survey data for integration into national reporting and donor briefings.
- Played a key role in field logistics, including scheduling interviews, managing community engagement, and navigating local administrative procedures.
- Contributed to the success of WFP data-driven decision-making processes aimed at improving food aid distribution and livelihood support programs.
CCTV Operator
Damascus Governorate – Traffic and Transportation Engineering Department
04.2020 - 07.2021
- Monitored and analyzed citywide traffic conditions using a network of closed-circuit television (CCTV) systems to detect real-time flow disruptions, violations, and incidents.
- Identified and promptly reported accidents, road hazards, and suspicious activities to appropriate law enforcement and emergency response teams to ensure timely intervention.
- Assisted in the collection and archival of surveillance footage for use in traffic incident investigations, legal reviews, and transportation planning.
- Collaborated with traffic engineers and urban planners to evaluate footage and data in order to enhance traffic signal timing, congestion management, and road safety measures.
- Maintained accurate daily logs and operational reports on traffic activity, incidents, and equipment status.
- Conducted routine checks and basic troubleshooting on CCTV equipment to ensure optimal functionality and minimize downtime.
- Supported research initiatives and traffic studies by providing visual data insights critical to long-term infrastructure and mobility planning.
Customer Service and Computer Maintenance Specialist
Sam Informatics Centre
08.2018 - 12.2019
- Provided technical support and troubleshooting services for customers, addressing a wide range of hardware and software issues across desktop and laptop systems.
- Diagnosed, repaired, and maintained computer systems, including hardware replacement, operating system installation, and virus/malware removal.
- Delivered in-person and remote support to clients, ensuring timely resolution of technical problems and minimizing downtime.
- Assisted customers with product selection by analyzing their needs and recommending appropriate software or hardware solutions.
- Maintained detailed records of service requests, repair logs, inventory, and customer interactions to support efficient operations and accountability.
- Contributed to a high level of customer satisfaction by providing clear communication, technical education, and prompt service delivery.
- Supported internal IT functions by performing regular system updates, backups, and preventive maintenance tasks.
Education
Bachelor’s Degree - Project Management, Small and Medium Enterprise (SME)
University of Damascus
Skills
- Project Management Skills
- Excellent Communication Skills
- Knowledge of Math and Physics
- Time Management Skills
- Leaderships Skills
- Problem Solving Skills
- Documentation and reporting
- Account management
Certification
- English Language Course – New Horizons Institute (Level 2B, 2019)
- Banking Operations Program for New Employees (2022)
- ICDL – International Computer Driving License (2023)
- Customer Communication Standards Training (2024)
LANGUAGES
Arabic (Native)
English (fluent)
Timeline
Administrative and Customer Service Officer
Syria International Islamic Bank
06.2022 - Current
Field Researcher
UN World Food Programme (WFP) – in collaboration with the Central Bureau of Statistics
12.2021 - 12.2022
CCTV Operator
Damascus Governorate – Traffic and Transportation Engineering Department
04.2020 - 07.2021
Customer Service and Computer Maintenance Specialist
Sam Informatics Centre
08.2018 - 12.2019
Bachelor’s Degree - Project Management, Small and Medium Enterprise (SME)
University of Damascus
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