Tajinder Kaur
Hamlyn Terrace,NSW
Summary
Proven leader in customer engagement and staff management, I enhanced customer satisfaction and operational efficiency at Muffin Break. Skilled in menu development and problem-solving, I drove service excellence and team performance, fostering a culture of achievement and growth. My approach consistently exceeds expectations, leveraging both hard and soft skills to deliver outstanding results.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Muffin Break
02.2021 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Introduced new menu items to add variety and selections and meet customer preferences.
Customer Service Officer
Bay Audio
10.2017 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
Cafe Mangaer
Fortune Cafe and Grill
12.2016 - 11.2017
- Managed daily cafe activities to ensure seamless operations in both customer-facing and kitchen areas.
- Provided outstanding customer service by promptly and professionally resolving any issues.
- Guided and trained staff to consistently surpass customer expectations and deliver exceptional service.
- Created a warm and inviting environment, upholding high standards of cleanliness and presentation across the cafe.
- Collaborated closely with the kitchen team to guarantee that menu items were prepared promptly while upholding high quality standards.
Travel Agency Manager
Khalsa Travels and Tours
02.2013 - 06.2015
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
Education
Bachelor of Science - Cyber Security
Macquarie University
Sydney, NSW06.2025
Bachelor of Science - Electronics And Communication
GGS College
Chandigarh, India06.2011
Skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Staff Management
- Foodservice
- Menu development
- Expiration Monitoring
- Scheduling
- Team Leadership
- Problem-Solving
- Customer Service
- Money Handling
- POS Terminal Operation
- Front of House Management
- Critical Thinking
- Work Planning and Prioritization
Timeline
Cafe Manager
Muffin Break
02.2021 - Current
Customer Service Officer
Bay Audio
10.2017 - 02.2021
Cafe Mangaer
Fortune Cafe and Grill
12.2016 - 11.2017
Travel Agency Manager
Khalsa Travels and Tours
02.2013 - 06.2015
Bachelor of Science - Cyber Security
Macquarie University
Bachelor of Science - Electronics And Communication
GGS College
Similar Profiles
GAYATHRI NAIRGAYATHRI NAIR
Head Baker and Team Member at Muffin Break RockinghamHead Baker and Team Member at Muffin Break Rockingham
Skye McEwanSkye McEwan
Cafe All-rounder at Muffin BreakCafe All-rounder at Muffin Break
Aditya SawantAditya Sawant
Customer service executive at Muffin BreakCustomer service executive at Muffin Break
Favour Eniola AmoduFavour Eniola Amodu
Front of house/ Cashier at Muffin BreakFront of house/ Cashier at Muffin Break
Tanya BeasleyTanya Beasley
Premium Revenue International Manager at nib Health fundsPremium Revenue International Manager at nib Health funds