TAKAMI MASUDA
Lane Cove West,New South Wales
Summary
Proven Administrative Assistant with a track record of creating welcoming environments at an International Exchange Office at University in Japan, adept in customer service and data entry. Demonstrates a professional, excelling in office administration and problem-solving. Achieved enhanced student engagement through effective event coordination, showcasing a blend of interpersonal and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant at University(Full-time)
Pasona Inc.
02.2010 - 06.2014
- Created safe, multicultural environment welcoming to all individuals and groups.
- Provided timely assistance to students experiencing challenges or difficulties in their academic or personal lives.
- Enhanced student experience by organizing and coordinating engaging events and programs.
- Assisted in the planning and execution of orientation programs for new students, ensuring a smooth transition into college life.
- Coordinated program and committee meetings of faculty, students and community members.
- Responded to inquiries from callers seeking information.
- Informed students and staff regarding campus organizations, events and available department opportunities.
Restaurant Waiter (Part-time)
GOEMON JAPANESE RESTAURANT
09.2008 - 09.2009
- Maintained clean and organized dining areas for optimal guest experience.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cafe Waiter (Part-time)
ZEST CAFE
09.2008 - 09.2009
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Administrative Assistant (Full-time)
PERSOL TEMPSTAFF CO., LTD
06.2007 - 03.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained digital and physical files for projects, business records and customer accounts.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Sales Administration (Full-time)
Honda Cars Senshu
04.2005 - 03.2007
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Informed customers of promotions to increase sales productivity and volume.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained digital and physical files for projects, business records and customer accounts.
- Input data into spreadsheets and databases.
Education
Bachelor of Arts - English Language And Culture
Shitennoji University
Osaka, JAPAN03-2006
Skills
- Customer service
- Data entry
- Professional and mature
- Exchange student assistance
- Office administration
- File organization
Certification
- NSW Driver's License
- Certificate Ⅲ in Early Childhood Education and Care
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Administrative Assistant at University(Full-time)
Pasona Inc.
02.2010 - 06.2014
Restaurant Waiter (Part-time)
GOEMON JAPANESE RESTAURANT
09.2008 - 09.2009
Cafe Waiter (Part-time)
ZEST CAFE
09.2008 - 09.2009
Administrative Assistant (Full-time)
PERSOL TEMPSTAFF CO., LTD
06.2007 - 03.2008
Sales Administration (Full-time)
Honda Cars Senshu
04.2005 - 03.2007
Bachelor of Arts - English Language And Culture
Shitennoji University
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