TAKIRA KHAN

The Project Officer performs grant management and support activities to contribute to the administration, governance, development, delivery, monitoring and evaluation of a range of grant projects and programs in line with established objectives.

• Provide effective and transparent financial and project management of grant projects, including appropriate authorisation of payments, and monitoring and tracking of grantees’ project performance, budgets and milestones in accordance with organisation governance, policies and procedures, legislative requirements, ICAC, Treasury Directions, Audit Office procedures and DPE vision and values.
• Prepare and maintain grant documentation for reporting, monitoring and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of grant project and program outcomes.
• Communicate with key stakeholders and coordinate working groups, committees and consultations to facilitate exchange of information and support grant completion in line with project plans.
• Source, collate and compile data and information to identify emerging issues and track and report on grant project progress against established milestones and deliverables.
• Undertake research and analysis, identifying trends and preparing briefs, to support informed decision-making and planning.
• Monitoring grant project and program performance and working collaboratively with stakeholders to adaptively manage them to ensure program and organisational outcomes and standards are met.
• Exercising sound judgement and discretion and ensuring effectiveness, accountability and transparency of grants programs.
• Managing high volumes of work and gathering business critical information to meet conflicting and critical deadlines with minimal day to day guidance and demonstrating a high level of accuracy and attention to detail.
• Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
• Facilitated workshops to collect project requirements and user feedback.
• Negotiated contracts with vendors to secure favorable terms and optimize resource allocation for projects.

• Provide high quality administrative, financial and project support to the Director and team of Strategy & Outcomes
• Coordinated company events and meetings, managing logistics to ensure seamless execution.
• Implemented new software systems to streamline workflows, resulting in improved productivity across departments.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses within the team.
• Supported special financial and business projects with administrative assistance.
• Processed employee expense reports quickly to prevent delays in financial processes and procedures.
• Collaborated with cross-functional teams for the successful execution of strategic initiatives.
• Oversaw daily office operations, ensuring a well-organised and efficient work environment for all employees.
• Assisted in the preparation of comprehensive reports for senior management, presenting valuable insights for informed decisionmaking.
• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system.
• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Reduced errors in accounting and financial reporting by modifying current processes.
• Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
• Provided sound IT support to office users of desktops, laptops, and devices.
• Served as a liaison between different departments within the organisation, promoting effective communication and collaboration on joint projects.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Translated business priorities into implementable actions.
• Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
• Maintained smooth back-office functions to promote efficient business operations.
• Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
• Coordinated travel arrangements for staff members.
• I work in an area with a diverse range of work that I regularly communicate and collaborate with different teams and areas throughout different sections of DPIE, AHO and other NSW government departments.

• Provide high-quality community engagement and project support to the Community Engagement Officers within the Land Strategy team
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Sought ways to improve processes and services provided.
• Prepared employee schedules for maximum coverage during key hours.
• Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
• Cross-trained and provided backup support for organizational leadership.
• Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
• Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained staff on operating procedures and company services.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided technical support to customers, troubleshooting technical issues and providing solutions.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Provide high quality administrative, financial and project support to the Director and team of Aboriginal Strategy & Outcomes
• I work in an area with a diverse range of work that I regularly prioritise and resolve within specific timeframes
• I regularly communicate and collaborate with different teams and areas throughout different sections of DPIE, AHO and other NSW government departments.

• Processing a range of different types of payments such as invoices to vendors, special payments, carer and staff reimbursements while advising multiple internal and external stakeholders on various financial transaction queries, procedures whilst complying with complex policies and guidelines and completing regular administrative duties within the work environment.
• Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Cross-trained and provided backup support for organizational leadership.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
• Established rapport with clients, fostering long-term relationships that increased client retention rates.
• Directed hiring and recruitment of personnel across departments.
• Processing over 150+ invoices were day.
• Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
• Coached employees through day-to-day work and complex problems.
• Sought ways to improve processes and services provided.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Completed a Business & Administration Certificate III while gained numerous skills and experience throughout different sections of the Corporate Services of Family & Community Services and specialising in Financial Transactions (Accounts Receivable, Accounts Payable and Travel Sustenance) & Recruitment.
• Prepared project presentations and reports to assist senior staff.
• Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Generated reports detailing findings and recommendations.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Created and managed project plans, timelines and budgets.
• Facilitated successful completion of projects from concept to launch.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
• Conducted regular reviews of operations and identified areas for improvement.
• Collected, arranged, and input information into database system.
• Participated in workshops and presentations related to projects to gain knowledge.
• Interacted with customers by phone, email, or in-person to provide information.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.