Takisha Johnstone

• Taken on leadership and management roles.
• Trained and supported apprentices to reach their full potential to deliver high levels of team culture, client satisfaction and salon performance.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Developed a loyal following of clients by providing high-quality and reliable services.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Initiated and engaged clients in conversations as part of personalized service.
• Investigated and resolved complaints to satisfy guests and maintain salon quality.
• Conducted and maintained inventory and organised retail displays.

Case Management -

• Collected information, updated case plans and attended client meetings, visits and supervised contacts between clients and parents.
• Worked in a team environment to maintain high levels of productivity.
• Documented extensive case notes to document observations, first home visits, supervised contact visits and client visits.
• Assisted families in accessing resources and other support services.
• Assisted in completing assessments of clients and their families to identify goals and needs.
• Attended court proceedings.

Investigation and Assessment -

• Attended first home visits/unannounced visits and took extensive notes of interviews, observations and uploaded them to client files and case reports.
• Assisted SEPL with serving no harbouring and no contact notices with police escorts.
• Responded to claims of abuse, neglect and or safety concerns.
• Engaged with internal and external .... to collect information in relation to the reports received.

• Completed 155 hours of placement.
• Worked in team environment to maintain high levels of productivity.
• Conducted UDS and breathalyzer testing.
• Facilitated phone calls for clients.
• Transported clients to appointments.
• Supported reception- answering phone calls, collecting and storing data, filing, scanning, printing and storing documents.
• Completed AOD intake assessments with clients and observed case management sessions.
• Assisted clients with daily tasks and living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.

• Completed 1st, 2nd and 3rd years of apprenticeship before qualifying in 2019.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Performed basic housekeeping duties such as cleaning, setting up clients, providing clients with refreshments and restocking products.
• Assisted hair stylists with colour, cutting and styling to maintain workflow efficiency.
• Offered exceptional service and support to walk-in and scheduled customers.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Built strong and lasting rapport with clients though consistent delivery or requested services and exceptional results.