Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
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Taksh Desai

Sydney

Summary

Enthusiastic and customer-focused professional with experience in customer service, sales support, and technical operations. Skilled in assisting customers, handling queries, and delivering tailored solutions that enhance satisfaction. Highly adaptable, motivated, and results-driven, with a passion for technology, electronics, home entertainment, and gaming.


Overview

2
2
years of professional experience

Work History

CX Operations Intern (Indus Appstore)

PhonePe
02.2024 - 06.2024
  • Delivered customer support by resolving queries and providing tailored solutions.
  • Handled developer queries raised after app testing on the Indus Appstore, ensuring proper resolutions and achieving high customer satisfaction ratings.
  • Applied sales and persuasion techniques to onboard developers, highlighting app store benefits.
  • Conducted quality assurance testing of apps, ensuring they met platform and performance standards.
  • Collaborated with cross-functional teams to streamline onboarding processes, demonstrating teamwork and adaptability.

Remote Intern

Braintree Solutions
07.2022 - 10.2022
  • Assisted in data collection, cleaning, and reporting, ensuring accuracy for client projects.
  • Supported business and technical documentation, improving workflow efficiency.
  • Collaborated remotely with a diverse team, demonstrating adaptability and time management.
  • Gained exposure to customer-focused solutions and software tools, building transferable retail skills.

Education

Masters in Information Technology - Artificial Intelligence

University of New South Wales
Sydney, NSW
01.2027

Skills

  • Customer service expertise
  • Effective customer support solutions
  • Inventory oversight
  • Retail & Merchandising Support
  • Communication & Team Collaboration
  • Problem Solving & After-Sales Support
  • Workflow optimization

Availability

  • Availability: All days except Monday, Tuesday, and Wednesday | All Public Holidays

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

CX Operations Intern (Indus Appstore)

PhonePe
02.2024 - 06.2024

Remote Intern

Braintree Solutions
07.2022 - 10.2022

Masters in Information Technology - Artificial Intelligence

University of New South Wales

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Taksh Desai