Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Takudzwa Mandigora

Central Coast

Summary

Developed skills in customer service and technical support within fast-paced automotive environment. Skilled in diagnosing issues, providing accurate information, and ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and foster growth.

Overview

2020
2020
years of professional experience

Work History

Call Center Representative

2evolve
06.2018 - 09.2018
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Logged call information provided into NOBLE database.

Site Crew

Phoenix Entertainment Live
06.2017 - 12.2017
  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Monitored inventory and reported items to be restocked for each job.
  • Loaded and unloaded building materials used for construction.
  • Completed the job ahead of schedule and within budget.

Academy coach/ Club assistant

Lidcombe Waratah Junior Soccer Club
2014 - 2016
  • Provided immediate responses to questions from volunteers.
  • Coaching children in basic soccer skills and techniques
  • Set up fields to ensure maximum safety and enjoyment for the children Help with fundraisers (sell chocolates etc.)
  • Helped conduct presentation days on home ground: included selling snacks and drinks, calling out teams to come to stage, setting up play equipment
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Service Advisor

National Australia Bank
10.2018 - 06.2019
  • Handled customer issues with confidence
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Completed documentation and logs each day and generated weekly reports detailing activities to submit
  • Researched complex problems and resolved issues in timely manner
  • Answered customer questions about services and provided detailed explanations regarding service charges.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Compiled customer feedback and recommended service delivery improvements to management.

Education

High School Certificate -

Trinity Catholic College
Auburn, NSW, Australia
2016

Skills

  • Exceptional communication and negotiation skills - an integral attribute to developing and maintaining business relationships and interacting with a wide range of people from varying backgrounds
  • Comprehensive time management skills, with the ability to effectively and efficiently priorities time and available resources, and coordinating team members to complete projects within time and budget constraints
  • Proficient computer skills, with experience in: Microsoft Word, Excel, PowerPoint and Microsoft Outlook
  • Effective problem solving skills, quickly and accurately identifying issues and developing innovative solutions that maximize use of available resources and increase efficiency and profitability

Referees

References available upon request

Timeline

Service Advisor

National Australia Bank
10.2018 - 06.2019

Call Center Representative

2evolve
06.2018 - 09.2018

Site Crew

Phoenix Entertainment Live
06.2017 - 12.2017

Academy coach/ Club assistant

Lidcombe Waratah Junior Soccer Club
2014 - 2016

High School Certificate -

Trinity Catholic College

Similar Profiles

CREATE PROFILE
Takudzwa Mandigora