Talahetoa Barnes
Hospitality Supervisor
Surry Hills,NSW
Summary
A motivated and hard-working professional with 10 years of experience in a range of roles including
administration, customer service, marketing, and sales. Originally from New Zealand, migrated to Sydney for career progression.
An enthusiastic, dedicated, and tenacious individual who has gained valuable experience and skills within the hospitality industry. My goal is to expand on those skills to achieve a reputation for excellence in any industry.
Being a person who adapts easily to new environments and who has the
ability to confidently accept and conquer new challenges.
Looking to utilise my experience to build a strong and successful working relationship with a new company.
Overview
4
4
years of professional experience
Work History
Supervisor
Saké On The Rocks
Sydney, NSW
06.2020 - Current
- Staff management
- organizing briefings and managing breaks/end times.
- Customer service and Handling complaints
- Managing high volume events from start to finish.
- Resdiary/Sevenrooms proficient
- Money handling (tills, cash up and tips)
- Interviewing and hiring staff
- Basic running of restaurant
- Working together with front of house and back of house for smooth flow of service.
Shift Supervisor
Saké Double Bay
Sydney, NSW
10.2018 - 06.2020
- Customer service (complaints, praises, emails ect)
- Setting daily, weekly, monthly targets Setting goals for the team.
- Keeping record of bookings and also ensuring top notch service.
- Responding to enquiries and complaints with utmost professionalism.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
Section Waiter
The Cut Bar & Grill
Sydney, NSW
10.2018 - 06.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Liaising and building rapport with customers.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Education
Skills
Accustomed to shift work
Shift management
Shift Scheduling
Restaurant Industry Experience
Supervisory training
Supervisory experience
Restaurant equipment care
Restaurant policies and procedures
Restaurant background
Coordinating with supervisors
Timeline
Supervisor - Saké On The Rocks
06.2020 - Current
Shift Supervisor - Saké Double Bay
10.2018 - 06.2020
Section Waiter - The Cut Bar & Grill
10.2018 - 06.2019
Certificate III Hospitality - ,
Certificate III Business - ,