Talailah Ford

Upper Coomera ,QLD

Summary

Reliable and upbeat Retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organisationally strengths and superior work ethic.

Experienced in customer service with over 3 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

years of professional experience

Certification

Work History

Casual Retail Assistant

CHOICE

Upper Coomera , QLD

01.2018 - Current

Created inviting environment for customers by maintaining store organization and cleanliness.
Processed accurate credit, debit, check and cash sales transactions for more a great amount of customer orders per day.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.

Medical Receptionist

Beyond Good Health

Robina , QLD

10.2021 - 12.2021

Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Supported office staff and operational requirements with administrative tasks.
Completed patient referrals to other medical specialists.
Helped patients complete necessary medical forms and documentation.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Helped with patient treatments, when nurse needed assistance
Opened and closed the store, worked independently
Attended to our high busy phones and emails, and replied in a timely manner

Education

High School

Helensvale Learning Collage

11.2019

Skills

Microsoft applications proficiency
Cash register operation
Organization and Time Management
Problem-Solving
Teamwork and Collaboration
Leadership

Critical Thinking
First Aid/CPR
Excellent Communication
Time Management
Self-Motivated

Accomplishments

Customer Service: Responded to customer request
Screened stock and direct sales while transferring customer enquiries to appropriate department
Administration: Typed general communication and letters to customers and businesses as directed
Ensured accurate development of communication by providing correspondence to supervisor for approval
Records Processing: Entered customer information into internal records management system
Updated existing customer records while creating new data files as directed.

Additional Information

ACHIEVEMENTS , 2016: Represented Pollets at tournament for Mixed Martial Arts 2015: Represented school at AFL sporting events 2017: Recognition award for contribution to Coomera Cutters 2018: Award for most improved student in school