Talal Iqbal
Summary
Driven professional with a proven track record at Kingsleys, adept in managing high-stress situations and enhancing customer satisfaction. Skilled in Python programming and demonstrating exceptional teamwork, I excel in leveraging technical and interpersonal skills to deliver impactful results.
Entry-level Information Technology professional versed in and skilled in python, Java script, HTML and SQL. Sets up hardware, software and networks to meet company specifications. Friendly and upbeat team player.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kingsleys
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Volunteer
Rik Joinery
01.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Diploma Of Information Technology - Information Technology
Univesity Of Canberra
Act08.2023
Bachelors Of Software Engineering - Information Technology
University of Canberra
Act 11.2025
Skills
- Teamwork and Collaboration
- Organized and Efficient
- Community Service
- Computer Skills
- Telephone Etiquette
- Software Development
- Database Management
- Microsoft SQL Server
Languages
Urdu
Professional Working
Timeline
Volunteer
Rik Joinery
01.2024 - Current
Customer Service Representative
Kingsleys
09.2023 - Current
Diploma Of Information Technology - Information Technology
Univesity Of Canberra
Bachelors Of Software Engineering - Information Technology
University of Canberra
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