Talal Rashid
Sydney
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
9
9
years of professional experience
Work History
Security Officer and Concierge
E Group Security
01.2022 - Current
- Guest Reception and Atmosphere Creation :Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Emergency Response: Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Customer Service and Visitor Support: Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrol & Surveillance: Regularly patrol the shopping centre, including entrances, parking lots, and common areas, to deter and detect any suspicious activities.
- Security Monitoring: Operate and monitor security cameras and alarm systems to identify potential risks and respond appropriately.
- Incident Response: Respond promptly and appropriately to any emergency situation, including accidents, medical emergencies, or security incidents, and report to authorities when necessary.
- Customer Service: Provide assistance to shoppers, tenants, and staff by offering directions, answering questions, and helping with lost items or other concerns.
Concierge
Otegrity Group
03.2017 - 01.2021
- Guest Relations: Greet tenants, employees, and visitors, providing exceptional customer service and ensuring a pleasant experience in the building.
- Assisting with Requests: Handle a variety of requests, including reservations, event planning, and coordination of services (e.g., taxis, transportation, courier services).
- Facility Management: Monitor building amenities and services to ensure they are in optimal working condition, and report any maintenance needs.
- Event Coordination: Assist in organizing internal corporate events, meetings, or client-related activities. This includes booking rooms, catering, and arranging any required technical equipment.
- Scheduling & Appointments: Manage and schedule appointments or meetings for executives, visitors, and tenants.
- Visitor Management: Ensure that visitors are properly checked in and directed to the correct location in the building.
- Problem-Solving: Address and resolve any issues or complaints efficiently, offering solutions and following up to ensure customer satisfaction.
- Vendor Liaison: Coordinate with vendors and contractors to ensure services are provided as needed (e.g., dry cleaning, food delivery, etc.).
- Communication: Maintain clear communication with building management and other team members regarding any building updates, changes, or emergencies.
- Safety & Security: Ensure building security protocols are followed, including managing access for visitors, monitoring security cameras, and assisting with emergency procedures.
Security Officer
Otegrity Group
01.2016 - 02.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Answer incoming customer calls and respond to emails in a timely and professional manner.
- Resolve customer complaints and issues through effective problem-solving and conflict resolution techniques.
Education
Accounting And Finance
Torrens University Australia
Sydney, NSW12-2017
Skills
- Report writing
- Customer service
- Incident reporting
- Highly adaptable
- Security guard license
- Strong work ethic
- CCTV surveillance
- Excellent multitasking
- General security
- Effective problem solving
- Superior customer service
- Guest services
- Proactive attitude
- Physical fitness
- Telephone etiquette
- Emergency response
- Access control
- Patrol operations
Timeline
Security Officer and Concierge
E Group Security
01.2022 - Current
Concierge
Otegrity Group
03.2017 - 01.2021
Security Officer
Otegrity Group
01.2016 - 02.2017
Accounting And Finance
Torrens University Australia
Similar Profiles
Hamza YaseenHamza Yaseen
Security Officer at E Group SecuritySecurity Officer at E Group Security
Travis SmithTravis Smith
Event Staff Member at E Group SecurityEvent Staff Member at E Group Security
Mirwais QasimiMirwais Qasimi
Security Rover at E Group SecuritySecurity Rover at E Group Security