TALAYA Good
Brisbane,Australia
Summary
An energetic, eager and enthusiastic dynamic leader with extensive and expert experience in orchestrating memorable events and fostering team collaboration , demonstrating exceptional verbal communication and adaptability!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty/ Front Desk/ Guest Services
KINGPIN
Chermside
01.2022 - Current
- Hosted and coordinated a large range of successful functions, parties and events.
- Supervised and assisted with setup and teardown procedures, while overseeing staff responsibilities during events.
- Handled last-minute challenges under pressure with creative solutions to keep customers satisfied.
- Built strong relationships with customers, ensuring needs were consistently addressed and met throughout events.
- Reviewed upcoming events and planned for expected challenges.
- Assisted in coordinating detailed timelines for pre-event preparations and day-of-event activities to ensure punctual proceedings.
- Executed tailored event plans to meet customer objectives, ensuring seamless execution and positive customer experiences.
- Utilised social media platforms to generate excitement about events, increasing awareness and engaging target audiences.
- Supervised team and oversaw shifts.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organise workflows.
- Demonstrated excellent multitasking skills, resolving customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Performed cash handling duties and balanced money at end of shift.
- Trained, mentored new employees as well as coach team members to optimise performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction obtaining a long list of positive reviews and feedbacks.
- Scheduled, coordinated and confirmed bookings.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk guest services.
- Scheduled bookings accurately using reservation software, reducing conflicts or doublebookings.
Dance Teacher
Do Dance Academy
Aspley
06.2020 - Current
- Assisted in executing large-scale events such as recital shows and dance competitions.
- Organised rehearsals schedules, maximising productivity and minimising conflicts among cast members and crew.
- Contributed creative input during pre-production meetings.
- Planned routines/choreography for recitals and performances.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Education
Bachelor - Education
University of Sunshine Coast
Moreton BayHigh School Diploma -
St. John Fisher College
Bracken Ridge, QLD11.2021
Skills
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Complex Problem-Solving
- Teamwork Skills
- Attention to Detail
- Adaptability
- Time management skills
- Punctuality
- Digital Literacy
- Guest Management
- Operations Oversight
Certification
- Certificate 4 in Sports and Recreation (With Event Planning)
- Valid Responsible Service of Alcohol (RSA) Certificate
Timeline
Manager on Duty/ Front Desk/ Guest Services
KINGPIN
01.2022 - Current
Dance Teacher
Do Dance Academy
06.2020 - Current
Bachelor - Education
University of Sunshine Coast
High School Diploma -
St. John Fisher College