Experienced Service Manager with a background in leading teams, managing daily operations and ensuring compliance. Skilled in workforce planning, budgeting, problem solving and building positive relationships with staff, families, stakeholders and the community. Organised, approachable and able to adapt to changing priorities.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Service Manager | Educator
PCYC Queensland – Mackay Outside School Hours Care
Mackay, QLD
09.2018 - Current
Lead the day-to-day operations of an Outside School Hours Care service.
Manage staffing, rostering, budgets and service compliance.
Lead, support and mentor a team of educators.
Ensure compliance with the National Quality Framework, National Law and Regulations, and My Time, Our Place.
Build positive relationships with children, families, schools and community partners.
Coordinate school transport operations and oversee risk management.
Support Assessment and Rating and ongoing quality improvement.
Manage behaviour guidance, child protection, incident reporting and inclusion support.
Educator | September 2018 – September 2021
Planned and delivered engaging educational programs for school-aged children.
Supported children's learning, wellbeing and development through play-based experiences.
Built positive relationships with children, families and colleagues.
Maintained observations and documentation in line with My Time, Our Place.
Ensured children's safety through active supervision and service policies.
Supported behaviour guidance and inclusion for children with diverse needs.
Disability & Youth Support Worker
Wellways Healthcall
Mackay, QLD
04.2017 - 06.2019
Supported children and adults with physical, intellectual and psychosocial disabilities.
Assisted with personal care, medication administration and daily living skills.
Implemented behaviour support strategies and maintained accurate client documentation.
Encouraged community participation to enhance client independence and well-being.
Assistant & Acting Coordinator | Educator
St Brendan's Outside School Hours Care
Mackay, QLD
01.2015 - 09.2018
Stepped into the Acting Coordinator role to oversee the day-to-day operation of the service.
Delivered engaging OSHC programs for children in accordance with the National Quality Framework.
Supported the Coordinator with enrolments, family communication and daily operations.
Assisted with staff supervision, programming and administrative tasks.
Educator
St Joseph's Outside School Hours Care
Mackay, QLD
05.2014 - 01.2015
Developed strong connections with children and families to foster a supportive learning environment. with children, families and educators.
Supported children's learning, wellbeing and development in an OSHC environment.
Assisted with educational programs, supervision and daily routines.
Education
Diploma of School Age Education And Care -
Traxion Training
04-2022
Certificate III in Early Childhood Education And Care -
University of Queensland
06-2018
Queensland Certificate of Education (Year 12) -
Pioneer State High School
Mackay, QLD
11-2011
Skills
Service Management
Compliance & Quality Assurance
Child Protection & Safeguarding
Risk Assessment & Incident Management
Program Development & Planning
Workforce Planning & Rostering
Staff Leadership & Management
Family & Community Engagement
Behaviour Support & Inclusion
Workplace Health & Safety (WHS)
Certification
Diploma of School Age Education and Care
Certificate III in Early Childhood Education and Care
Current Blue Card (Working with Children Check)
Full First Aid – Provide First Aid in an Education and Care Setting
Child Protection Training
Open Driver Licence (Manual)
Timeline
Service Manager | Educator
PCYC Queensland – Mackay Outside School Hours Care
09.2018 - Current
Disability & Youth Support Worker
Wellways Healthcall
04.2017 - 06.2019
Assistant & Acting Coordinator | Educator
St Brendan's Outside School Hours Care
01.2015 - 09.2018
Educator
St Joseph's Outside School Hours Care
05.2014 - 01.2015
Diploma of School Age Education And Care -
Traxion Training
Certificate III in Early Childhood Education And Care -
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