Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Talea Turner

Mackay,QLD

Summary

Experienced Service Manager with a background in leading teams, managing daily operations and ensuring compliance. Skilled in workforce planning, budgeting, problem solving and building positive relationships with staff, families, stakeholders and the community. Organised, approachable and able to adapt to changing priorities.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Service Manager | Educator

PCYC Queensland – Mackay Outside School Hours Care
Mackay, QLD
09.2018 - Current
  • Lead the day-to-day operations of an Outside School Hours Care service.
  • Manage staffing, rostering, budgets and service compliance.
  • Lead, support and mentor a team of educators.
  • Ensure compliance with the National Quality Framework, National Law and Regulations, and My Time, Our Place.
  • Build positive relationships with children, families, schools and community partners.
  • Coordinate school transport operations and oversee risk management.
  • Support Assessment and Rating and ongoing quality improvement.
  • Manage behaviour guidance, child protection, incident reporting and inclusion support.

Educator | September 2018 – September 2021

  • Planned and delivered engaging educational programs for school-aged children.
  • Supported children's learning, wellbeing and development through play-based experiences.
  • Built positive relationships with children, families and colleagues.
  • Maintained observations and documentation in line with My Time, Our Place.
  • Ensured children's safety through active supervision and service policies.
  • Supported behaviour guidance and inclusion for children with diverse needs.

Disability & Youth Support Worker

Wellways Healthcall
Mackay, QLD
04.2017 - 06.2019
  • Supported children and adults with physical, intellectual and psychosocial disabilities.
  • Assisted with personal care, medication administration and daily living skills.
  • Implemented behaviour support strategies and maintained accurate client documentation.
  • Encouraged community participation to enhance client independence and well-being.

Assistant & Acting Coordinator | Educator

St Brendan's Outside School Hours Care
Mackay, QLD
01.2015 - 09.2018
  • Stepped into the Acting Coordinator role to oversee the day-to-day operation of the service.
  • Delivered engaging OSHC programs for children in accordance with the National Quality Framework.
  • Supported the Coordinator with enrolments, family communication and daily operations.
  • Assisted with staff supervision, programming and administrative tasks.

Educator

St Joseph's Outside School Hours Care
Mackay, QLD
05.2014 - 01.2015
  • Developed strong connections with children and families to foster a supportive learning environment. with children, families and educators.
  • Supported children's learning, wellbeing and development in an OSHC environment.
  • Assisted with educational programs, supervision and daily routines.

Education

Diploma of School Age Education And Care -

Traxion Training
04-2022

Certificate III in Early Childhood Education And Care -

University of Queensland
06-2018

Queensland Certificate of Education (Year 12) -

Pioneer State High School
Mackay, QLD
11-2011

Skills

  • Service Management
  • Compliance & Quality Assurance
  • Child Protection & Safeguarding
  • Risk Assessment & Incident Management
  • Program Development & Planning
  • Workforce Planning & Rostering
  • Staff Leadership & Management
  • Family & Community Engagement
  • Behaviour Support & Inclusion
  • Workplace Health & Safety (WHS)

Certification

  • Diploma of School Age Education and Care
  • Certificate III in Early Childhood Education and Care
  • Current Blue Card (Working with Children Check)
  • Full First Aid – Provide First Aid in an Education and Care Setting
  • Child Protection Training
  • Open Driver Licence (Manual)

Timeline

Service Manager | Educator

PCYC Queensland – Mackay Outside School Hours Care
09.2018 - Current

Disability & Youth Support Worker

Wellways Healthcall
04.2017 - 06.2019

Assistant & Acting Coordinator | Educator

St Brendan's Outside School Hours Care
01.2015 - 09.2018

Educator

St Joseph's Outside School Hours Care
05.2014 - 01.2015

Diploma of School Age Education And Care -

Traxion Training

Certificate III in Early Childhood Education And Care -

University of Queensland

Queensland Certificate of Education (Year 12) -

Pioneer State High School
Talea Turner